Nicole Klemp

  • Our CRM Leadership … Solidified

    Our CRM Leadership … Solidified

    Wipro named a “Leader” in Gartner’s “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide”

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  • Ask the Salesforce Experts: 5 Questions About the Employee Community Lightning Bolt

    Ask the Salesforce Experts: 5 Questions About the Employee Community Lightning Bolt

    3 of our lightning bolt experts discuss the uses and benefits of our Employee Community Lightning Bolt app.

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  • 5 Tech Trends to Watch in 2018

    5 Tech Trends to Watch in 2018

    With a new year comes new predictions about the future of technology. Will this be the year robots take all our jobs? Will Alexa and Siri start doing our laundry and picking up our kids from school?

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  • Humanizing the Patient Experience with Collaborative Care

    Humanizing the Patient Experience with Collaborative Care

    As consumerism continues to affect the healthcare field, patients are taking an increasingly active role in the decisions being made surrounding their health.

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  • How Cargotec is Using G Suite to Work Differently

    How Cargotec is Using G Suite to Work Differently

    As their industry has evolved and the need to automate processes has become essential, Cargotec needed to find a way to transform their Worker Experience.

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  • 8 Great Podcasts for Salesforce Users

    8 Great Podcasts for Salesforce Users

    When you’re commuting to the office, putting in work at the gym, or avoiding that chatty person next to you on a flight, nothing passes the time like a good podcast. If you’re in the Salesforce...

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  • How Retailers and Franchisors Can Use Salesforce Communities and Lightning Bolts

    How Retailers and Franchisors Can Use Salesforce Communities and Lightning Bolts

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  • An Employee Has No Name: The Game of Thrones Characters You Work With

    An Employee Has No Name: The Game of Thrones Characters You Work With

    Warning: This blog post may contain spoilers, so if you aren’t caught up on all seven seasons of Game of Thrones, get out while you still can! (And just go download our ebook about worker...

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  • Why Data Science is So Hot Right Now

    Why Data Science is So Hot Right Now

    Back in 2012, Thomas Davenport wrote in the Harvard Business Review (HBR) that Data Scientists have the “sexiest job of the 21st century.” Jump ahead five years, and data science is just as hot —...

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  • Cut Through the Noise and Get Back to Customer Experience Basics

    Cut Through the Noise and Get Back to Customer Experience Basics

    To creating great experiences, you have to start by evaluating the current state of your Customer Experience - where it is now, and where you want it to be.

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  • HR and IT Need to Work Together to Improve Onboarding

    HR and IT Need to Work Together to Improve Onboarding

    The onboarding period is a critical time in an employee’s career, yet many organizations are failing at it. According to the Harvard Business Review, only 28 percent of companies say they have a...

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  • Invest in People, Not Perks

    Invest in People, Not Perks

    In this video series, thought leader and “futurist”, Jacob Morgan, explains that providing work perks like free snacks or yoga classes — while a nice bonus — are not equal to providing workers...

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  • Outdated Technology Hurts Employee Engagement

    Outdated Technology Hurts Employee Engagement

    Whatever your field or industry, your people have jobs to do. (Even this guy, who tastes ice cream for a living.) So if your workers have to jump through hoops to access the tools they need to do...

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  • These 5 Companies are Doing Community Service Right

    These 5 Companies are Doing Community Service Right

    If you want to recruit (and keep) top talent in today’s competitive environment, offering a volunteer program to your workers is crucial. Donating corporate dollars or offering gift-matching just...

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  • Post-Acquisition Stories: Appirian Spotlight — Chris Schain

    Post-Acquisition Stories: Appirian Spotlight — Chris Schain

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  • The Importance of Employee-Led Communities

    The Importance of Employee-Led Communities

    Empowering employees to self-organize can make a big impact on engagement. (And by self-organize, I mean the organization of employee groups and committees — not unions. That’s an entirely...

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  • How to Measure Employee Engagement with Surveys

    How to Measure Employee Engagement with Surveys

    Surveying your workers is an obvious way to find out if they’re engaged in their jobs. But walking around the office and talking to people, or emailing your employees and saying, “Are you...

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  • WXT Boston: Leaders from The Broad Institute and General Atlantic Talk Transformation

    WXT Boston: Leaders from The Broad Institute and General Atlantic Talk Transformation

    At Appirio’s third stop on the Worker Experience Tour, business leaders converged on 9OFS, a gorgeous venue in the heart of Beantown. The event was headlined by executives from The Broad...

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  • Are You Too Generous With Your Time at Work?

    Are You Too Generous With Your Time at Work?

    If I learned anything from my favorite neighbor, Mister Rogers, it was that it’s very important to be generous and helpful. And generosity isn’t just instilled in us as preschoolers; we’re told...

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  • Post-Acquisition Stories: Appirian Spotlight — Rani Tiwari

    Post-Acquisition Stories: Appirian Spotlight — Rani Tiwari

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