Sebastian Barnes

Sebastian has 15+ years of consulting and technology thought leadership experience. He was a CRM Director for a +$2B Technology Firm, overseeing a large, global team of technical and business architects. His specialties include leading large-scale business transformation initiatives and building organizations to scale that face growing demand and resource challenges. Sebastian has been a Strategist at Appirio for two years.

  • Why CX Transformations Are Difficult for Healthcare—and How to Actually Deliver

    Why CX Transformations Are Difficult for Healthcare—and How to Actually Deliver

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  • Six Questions to Ask when Transforming Your Customer Experiences

    Six Questions to Ask when Transforming Your Customer Experiences

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  • Using Business Value Metrics to Understand CRM ROI

    Using Business Value Metrics to Understand CRM ROI

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  • How Much Does a Salesforce Implementation Cost?

    How Much Does a Salesforce Implementation Cost?

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  • How to Make Your Next CRM Project a Soaring Success

    How to Make Your Next CRM Project a Soaring Success

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