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Technology Asbestos Is Poisoning Your Company
Living with outdated technology is like living in a house with asbestos. Most homeowners know asbestos can hurt them, but the pain and expense of ripping it out is overwhelming enough that it remains.
On-Premises Technology vs. Cloud Applications
For the business trying to decide which platform is right for their needs, understanding the key differences between the two applications is critical to ensure that the right decision is being made.
The Intersection of Technology & Culture - The Changing Role of the CIO
Today’s CIOs are being asked to oversee business functions beyond traditional IT, in order to drive innovation and transformation across the entire business.
With SVGs, you don't have to worry about creating separate images. Yep, one size fits all. That means, when you pick up a 20k iPhone screen in a few years, your icons will still be just as crispy.
The Amazon Effect on Healthcare
Amazon is changing the expectations in retail, and those same consumers are patients for healthcare providers and payers. Patients expect to be heard.
How the CIO Drives Culture
Today's culture is increasingly more about the collaboration systems you use — how you share a document, how you find information about your customers, how you give a team member a promotion.
De-mystifying Series: Which Metrics Matter?
What are cloud measurements and what KPI's are important for an organizations success?
How Restaurants Use Technology to Focus and Connect
Connected Customers, Stores, and Workers — organisations across the industry are highly-focused on delivering a differentiated experience to their customers, and are looking at how technology can help
A New Phase for Appirio, A New Challenge For Its CEO
When my co-founders and I started Appirio in 2006, we wanted to create a company where people couldn’t wait to come to work. We had been part of “the grind” and we wanted this company to be different.
Marketing Cloud Connect Is Installed — Now What?
As a follow-up to Installing Marketing Cloud Connect in Salesforce, I wanted to share suggestions that will track adoption and email analytics, and provide new automation capabilities.
The Importance of Diversity in the Workplace: The Power of Difference
Cognitive diversity is a crucial factor that should make up any team, and seeking this out can be a strong business decision.
Building Brand Advocates: Emotionally Connecting to the Customer
Emotionally-influenced consumers are less inclined to be price sensitive, while being more likely to support and recommend your brand to their friends and family.
Focused on CX: 6 Ways to Stay Customer Centric
To give your customers the control they need, provide your workers with insights into customer behavior, outstanding digital technologies that allow anytime-anywhere access across all devices.
Our CRM Leadership … Solidified
Wipro named a “Leader” in Gartner’s “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide”
Ask the Salesforce Experts: 5 Questions About the Employee Community Lightning Bolt
3 of our lightning bolt experts discuss the uses and benefits of our Employee Community Lightning Bolt app.
Toe the Line to CX: How Self-Service Can Satisfy Your Customers
Improve your customer satisfaction by providing them with the option of self-service.
How to Set the Groundwork for Productive Meetings
4 key areas of focus to make sure you are getting the most out of your meetings.
The Big Switch — Are You Ready for Lightning Experience?
Everything you wanted to know about switching from Classic to Lightning Experience.
7 Channel Cheats to Keep Up with Your Customers
Here are 7 easy ways to score some “loyalty points” with your customers.
How Salesforce Engages Workers With Technology, Data, & Culture