Appirio Cloud Sync April 2012 Release

April 3, 2012 Appirio

In this release, there are several fixes to Calendar Sync, improvements to Contact Sync, and a platform enhancement.


  • Calendar Sync improvements:
    • Cloud Sync now successfully syncs recurring meetings when there is a bulk trigger on the Salesforce Event object.
    • This is a workaround for the Salesforce issue described here:
    • Fix for I-6102/I-16559: Recurring meetings that end by a certain date are no longer duplicated if the calendar sync configuration is deleted and recreated.
    • Fix for I-8898: Events where the duration is longer than one day and marked as All Day Events are now synchronized with the correct duration.
    • Fix for I-14590: Recurring events that start more than 1 month in the past but that have occurrences within the sync window will now be synchronized.
  • Contact Sync improvements:
    • Number of records supported per contact sync configuration is increased to 5,000 from 1,000.
      • Note: due to Google throttling, synchronization of data sets above 3,000 can result in longer initial sync times .  This can in turn cause the synchronization admin page to become unresponsive while it’s waiting for the sync to complete.
    • Contact sync duplication prevention now checks all Salesforce contact records for matching email addresses before allowing insert/update of new contacts from Google.
      • This will reduce the chance of creating duplicate records previously caused when the contact sync configuration only considered a subset of Salesforce data based on visibility settings, field-level filters, or the number of records exceeding the 1000 record cap.
    • Contact sync now allows users to configure which Google group to synchronize to.
      • Previously, sync automatically put Salesforce Contacts into the Other Contacts group when synchronizing them to Google and if users wanted to have the data sync onward to their mobile device, they needed to manually move the contact to the My Contacts group after the data synchronized.
      • Now, new Contact sync configurations support an Advanced Setting called “Sync Salesforce to Google group” that controls what group the contacts will be added to.  This defaults to My Contacts to make it easier for users that want the contacts from Salesforce to be available on their mobile devices.
      • Existing configurations continue to use the Other Contacts group until edited.
      • Note: data sync’d previously will not be moved from Other Contacts to the My Contacts group with this new setting, users will need to move the existing data manually, but when using a sync configuration with the new setting, any new contact records synchronized to Google will be associated with the My Contacts group. 
    • Contact sync supports a new visibility filter which is the default setting on new contact sync configurations e.g. “Contacts owned by me or related to Accounts owned by me”.  As the name suggests, the setting will synchronize contacts owned by the user, as well as contacts related to accounts owned by the user

      • All new contact sync configurations will use this setting as the default visibility filter.
      • Existing configurations continue to use their current visibility filter until edited.
  • Platform improvements:
    • Cloud Sync will retry after getting a login failure or license expired failure up to 10 times, each time sending an email notification to the user.  On the 10th consecutive failure, Cloud Sync will inactivate all of the user’s sync configurations.
      • To recover, the user will need to correct the login failure or extend the subscription, click Start and then Sync Now on the appropriate Inactive sync configuration.

For more information about Appirio Cloud Sync please visit  For technical support please visit the Appirio Support portal and knowledge base or contact Appirio support via email at:

Previous Article
The CIO of the Future: Conductor not Controller
The CIO of the Future: Conductor not Controller

Balakrishna Narasimhan (@bnara75) and Naoki Tsukamoto (@nikes63) How will the cloud change the future of th...

Next Article
The Vision of Next Generation IT: Learning from Facebook

Sara Campbell It’s a well-known story and global obsession–the startup founded in a Harvard University dorm...