Appirio Sessions to Add to Your Dreamforce Agenda Now

October 30, 2017 Derek Heim

Appirio believes in creating a different experience. This year at Dreamforce, our presence will be intensive, well-known, and impactful. We want to answer the questions you don’t know you have. We want to help guide you in the constantly changing — and sometimes perplexing — technology industry. Let us help you become the master of your Salesforce domain. Here are some can’t-miss sessions from Appirio’s Salesforce experts that you’ll want on your Dreamforce agenda. Attend one of these sessions — or meet with us one-on-one — to get all the information you need to make your business bloom.


Hacking the Salesforce Console, Andrew Davis & Jeff Lescarbeau

Monday, November 6, 8:00 AM – 8:40 AM
Moscone West, 2009

Built for speed, the Salesforce console is one of the most powerful and customizable aspects of the platform. But did you know you can also control it with JavaScript? The Lightning Console API — and the Console Integration Toolkit — allow you to open and control tabs and components, pass data using events, and more. Learn the basics in this session, as well as some extraordinary tricks to make the console even more powerful!

Build Great Salesforce Communities for Nonprofit & Higher Education, Julie Macalik

Monday, November 6, 8:30 AM – 8:50 AM
The Westin St. Francis, Grand View Theater

Join Appirio to learn how to leverage Salesforce Communities to better engage your constituents, faculty, staff, and volunteers. This presentation will focus on the nonprofit and higher education industries, and will present cross-vertical examples that demonstrate Salesforce functionality that enables organizations to better collaborate and improve the constituent and worker experience.

You Can’t Ignore Me Anymore! 3 Features That Suddenly Matter to Admins in LEX, Mike Martin & Jocelyn Fennewald

Monday, November 6, 9:30 AM – 9:50 AM
Moscone West, Admin Meadow Theater

In a world of digital dialogue and virtual voices, technology specialists and computer science gurus are faced with the challenge of figuring out what is actually important, and what is not. There are numerous platforms that can be used to help develop an organized structure, and each has its own unique features. In this session, Salesforce MVP Mike Martin will focus on the Salesforce Lightning Experience, and will instruct technology professionals on some key features that can greatly impact an organization.

Transforming Customer Service with Lightning Flow, Sachin Linde, Yoni Barkan, Arnab Bose, Roarke Lynch, & Brett Schuenemann

Monday, November 6, 10:00 AM – 10:40 AM
San Francisco Marriott Marquis Hotel, Yerba Buena Salon 1-3

Salesforce process automation empowers our customers to deliver the best customer engagement across every channel and experience. We’ll showcase how Integra LifeSciences Corporation is leveraging an Appirio-built Lightning Flow solution to supercharge customer onboarding. The demo will highlight building process automation declaratively on the Service Cloud Platform.

Path, Not Just for Opportunities Anymore, Stephen Noe

Monday, November 6, 11:30 AM – 11:50 AM
Moscone West, Admin Meadow Theater

This session will cover the Salesforce feature, Path, which allows users to have a visual way to work through any business process. Stephen will focus on many different use cases for this feature, as well as provide a demonstration that shows configuring Path from start to finish. As a returning presenter at Dreamforce, Noe has given a presentation on Salesforce Certifications, and has educated professionals at other conferences in Chicago and Texas.

Virtuous Cycle in Action: Delivering Exceptional Worker & Customer Experience, Greg Bohlen

Monday, November 6, 12:00 PM – 12:40 PM
San Francisco Marriott Marquis Hotel, Foothill G1-G2: :Video

Join us as we showcase how Philips Personal Care took action to increase worker and company agility by creating an Innovation Community enabled by the Salesforce platform. By embracing an agile workforce, we’ll demonstrate how this resulted in tremendous improvements in Philips’ customer experience.

A Quick Intro to Lightning Bolt Solutions, Yoni Barkan, Greg Gsell, & Roarke Lynch

Monday November 7, 12:30 PM – 12:50 PM
San Francisco Marriott Marquis Hotel, Golden Gate – Expedition Theater

Most companies who sell indirectly understand the need to set up an online community to connect with partners, but the challenge is in the complexity of setting them up. This isn’t a struggle with Lightning Bolt Solutions. Join us to see how Appirio leveraged Partner Community and their deep industry expertise to create an out-of-the-box partner solution giving retail partners a highly personalized platform to efficiently deliver targeted communications.

Where’s the Undo Button?! Deployment Best Practices, Norman Krishna & Shannon Howe 

Monday, November 6, 6:00 PM – 6:20 PM
Moscone West, Admin Meadow Theater

I’ve done it. You’ve done it. No matter how powerful the testing methodology is, we’re all bound to experience a moment of “it broke production — oh snap!” at some point in our Salesforce careers. The worst part of an “oh snap” moment is putting up with the break while you revert the change in a Sandbox and re-deploy. Join Norman Krishna, DevOps Architect at Appirio and Shannon Howe, Appirio alumnus as they share three techniques mastered over the years, that will ensure fool-proof deployments. After attending this session, we’re confident you’ll never have to put up with an “oh snap” moment in production again.


How The American Cancer Society is Implementing Salesforce, Gene Zeyger & Karen Downs

Tuesday, November 7, 11:00 AM – 11:40 AM
Palace Hotel, Grand Ballroom Concert

The American Cancer Society is the largest voluntary health organization in the United States. But the days of motivated volunteers armed with only clipboards and dedication are gone. ACS knew it was time to modernize their approach to fundraising, increase organizational efficiency, and leverage data more effectively in decision making. Join us to learn how ACS embarked on an ambitious CRM project, recognizing that a central source of truth for data and a flexible platform can enable the organization’s teams to transform every aspect of their work.

The Worker Experience & Salesforce: How It Impacts Your Business, Yoni Barkan & Sebastian Barnes

Tuesday, November 7, 1:30 PM – 2:30 PM
Metreon AMC Theaters, City View Presidio

Everyone is building their strategies, systems, and platforms with the customer experience in mind. But they’re neglecting the biggest driver of a Customer Experience: the WORKER. Join us as we focus on questions that organizations should be asking and see examples of how the latest Salesforce, Amazon, and Workday technologies enable great worker experiences. Experience how Alexa, Einstein Analytics, and richer insights can provide the key analytic capabilities you need to create productive workers. See how Salesforce Communities can promote collaboration and communication across decentralized organizations to create engaged workers, and more.

Configure Permission Sets for Analytics, Tina Wilburn

Tuesday, November 7, 2:00 PM – 2:20 PM
Moscone West, Admin Meadow Theater

“Am I using the most efficient approach to allow my team to use different features and tools in certain software?” This question is what this session is all about. Appirio Integration Architect, Tina Wilburn, will share her tips and tricks on configuring permission sets to help you understand another strategic approach to this process. Make sure you can broaden users’ functionality without negatively impacting their profile!


Scripting DX: Using build tools to automate your development, Ray Dehler & Bryan Leboff

Wednesday, November 8, 8:00 AM – 8:40 AM
Moscone West, 2020

In the words of Albert Einstein, “We cannot solve our problems with the same thinking we used when we created them.” Basically, if you want to get past your obstacles, you need to think outside the box. This is where Scripting DX come in. This session will equip you with ways of thinking to help you creatively and efficiently solve the various problems your organizations face daily.

Stump the AppExchange Experts!

Jarrod Kingston, Amber Boaz, Leyna Hoffer, Josh Monson, & Amanda Nelson

Wednesday, November 8, 8:30 AM – 9:10 AM
Moscone West, 2008

Are you a rockstar at your company, but you’re looking to learn even more about apps? Bring your toughest app questions to this session as Salesforce MVPs and AppExchange All Stars will answer them live, as well as share their secrets for maximizing value from their favorite apps. Get your questions answered, and take away tips and tricks to elevate your team to the next level.

Crafting Digital Experiences with Salesforce Communities, Yoni Barkan & Jacob Landis

Wednesday, November 8, 10:30 AM – 11:10 AM
San Francisco Marriott Marquis Hotel, Foothill F

Did you know that communities are your opportunity to create the most cutting edge and engaging digital experiences for your customers, workers, and beyond? And one of the most innovative examples of that is Georgetown University. They partnered with Appirio to create a singular community to transform the digital experiences of their faculty, students, and media. Join us to see how Georgetown is using Salesforce Communities & Lightning to give their staff and faculty best-in-breed user experiences that are easy to navigate, accessible, and consumer grade. See how they maximized performance to keep their communities snappy and responsive, and consolidated data from across disparate systems, allowing their students and faculty to coexist in one system of truth.

Georgetown360: Transforming the Higher Ed Experience, Linda Buckley and Douglas Little

Wednesday, November 8, 10:30 AM – 11:10 AM
The Westin St. Francis, California West

Learn how Georgetown University is using a single Salesforce organization to ensure meaningful community engagement across the higher education lifecycle. In this breakout session, Georgetown will discuss how they gained support for the project, and how they’re using Lightning communities to support their proactive advising model and concept of “home.”

Lightning Flow: Automate Industry Processes with Flow (2), Sanjay Bansal, Roarke Lynch, & Kimberley Zatlyn

Wednesday, November 8, 10:30 AM – 10:50 AM

San Francisco Marriott Marquis Hotel, Golden Gate – Pinnacle Theater

Learn how industry-specific Lightning Bolt solutions can help you deploy faster and transform your worker and customer experiences. Hear from the team who created these solutions, and find out how they can help you get the most out of your Salesforce org.

Empower Your Mobile App With Einstein Analytics, Shaki Moorthy & Dave Dixon

Wednesday, November 8, 11:30 AM – 11:50 AM
Moscone West, Ridge Theater

Developed by Salesforce, Einstein Analytics software is one of the latest creations used in the technology industry. This session will address the features of this platform that allow for an effective, efficient, and accessible mobile experience. Presented by two highly qualified Appirians, you won’t want to miss this incredibly beneficial lesson!

Create AI-Powered Search on a Lightning Community or App Using Free Components, Jeff Grosse & Greg Laporte

Wednesday, November 8, 1:00 PM – 1:40 PM

Moscone West, 2000

Integrating content from all the systems your customers, partners, or employees use — like YouTube, DropBox, Jira, and more — into a single “one stop” app helps increase self-service and efficiency. Along with machine learning to automatically fine-tune search results and suggest relevant content, you can empower your users to discover the best information available for their own context. Join us as we demonstrate how you can easily build AI-powered search experiences in your Lightning Community or App using Coveo intelligent search and machine learning technology.

AppExchange Demo Jam for Customer Service, Jeff Grosse & Jodi Wagner

Wednesday, November 8, 5:00 PM – 5:20 PM
San Francisco Marriott Marquis Hotel, Golden Gate – Pinnacle Theater

Come to this action-packed Demo Jam where NewVoiceMedia, Five9, Swiftype, Cornerstone OnDemand, Geopointe and Samanage will each have only three minutes to showcase the best of their customer service apps with a real-time demo. The winner will be chosen by the audience!


7 Winning Apps Compete in the MEGA Demo Jam, Jeff Grosse & Joshua Hoskins

Thursday, November 9, 9:30 AM – 10:10 AM
Moscone West, 2007

You’re invited to the final action-packed Dreamforce 2017 Demo Jam! All week, AppExchange partners have been competing for a place in the Mega Demo Jam. Now, the winners will compete once more with only three minutes to showcase their best apps with a real-time demo. The winner is chosen by you, the audience, and will be revealed by an exciting guest. Join us for this fast-paced, highly-anticipated match.

Have a coffee with us!

Stop by and see us at booth #1615 in Moscone South and see Lightning Bolts in action at our demo stations. We’ll also have a coffee bar to keep you caffeinated for the Dreamforce experience. Want to set up a meeting with one of our Salesforce experts? Click here to request a meeting. See you in San Fran!


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