From expanding our configuration capability, and allowing users to comment directly on Chatter notification emails in GMail, to improving application load times and administration console look-and-feel, the CloudWorks team has been busy this summer releasing significant improvements in June and August.
- For Service Cloud users, the ability to create a new Case from an inbound email
- Configurability of fields for edit and/or display on Cases, Leads, and Campaigns
- New “Reply to Chatter” app that shows you the full Chatter post/comment stream for emails that contain links to Chatter (e.g. auto-notifications from SFDC)
- Pre-population of more fields when adding emails and new contacts to SFDC
- Totally new CloudWorks Console look-and-feel user interface
- Admins can now selectively license only certain users to see CloudWorks, instead of their entire email domain
- Ability to override “matches” logic that determines if and when CloudWorks standard apps should fire, making it easier to substitute your own business-specific logic
- Performance optimizations to the CloudWorks platform will result in substantially faster load times for the Contact application after initial caching.
- For the first time, CloudWorks now supports Internet Explorer 8 and 9.
- Several improvements have been made to the Record Email feature to more accurately capture email details in salesforce.com
- Log a Call and Create Task actions now allow users to set more fields.
- Tenants can now restore the original ‘factory default’ CloudWorks application field layout and stream configurations when necessary.
- Dozens of other UI and platform fixes improve usability, security, and reliability throughout CloudWorks.