By Dave Hill
As a project manager at Appirio, I have found that the combination of Google’s best practices for deployment and the Appirio methodology for managing projects is one of many things that differentiates Appirio from other companies.
Google collaborates with deployment partners to execute a proven Google for Work deployment methodology. They use a 3-phase deployment approach — starting with core IT, moving to early adopters, and finishing with the global go-live. This 3-phased approach not only provides a plan for going live with Google for Work, but also engages stakeholders and plans for sustained change and business process transformation.
The Appirio way is the integration of the Salesforce CRM platform with project management and delivery tracking applications: Professional Services Automation (PSA) and Cloud Management Center (CMC). When I joined Appirio I was pleased to see that — as a project manager — I could enter accurate data to produce timely reports and simple, graphic dashboards for communicating metrics and status to sponsors and stakeholders at all times. This made my job easier by being able to manage expectations, and warn or escalate potential risks or scope changes whenever necessary.
These Appirio tools help me track all aspects of a project in a central location including:
- Internal employee management, such as:
- Resource assignments
- Budget management
- Expense reports and time cards
- Customer project management, such as:
- Release, story, and task management
- Milestones and key decisions
- Issues and risks
Using a tool built on the Salesforce CRM platform allows us to move our customer relationship from sales to procurement to project delivery all in the same system. This allows the project manager to provide weekly status reports, which show timely metrics regarding budget, schedule, risk, and issue mitigation progress, etc.
What our customers experience is a consistent flow of relevant project metrics and progress reports. Any question they ask can be answered quickly and accurately using Appirio’s Cloud Management tools. For example, when asked for additional work (on top of the original scope), I was able to provide the customer with the exact number of hours remaining in the budget, and then proceed with a new change order. I am grateful to be working with the combination of the Google and Appirio methodologies to deliver that kind of high-quality Customer Experience.