Creating an Award-winning Employee Experience with Social Intranet

November 20, 2013 Balakrishna Narasimhan

social intranetOne of the themes at Dreamforce this year is about using the Salesforce platform to create customer companies. We believe that the Salesforce platform can not only transform customer relationships but can be equally game-changing for employee-facing applications. Earlier this week, we were recognized for one such application at the second annual Salesforce.com Partner Innovation Awards. Appirio took home the Plaform Award for developing a social intranet for Virgin America.

With the majority of their employees in the air or away from a desk, Virgin America needed a solution to help its Teammates get important information on-the-go. Their old intranet lacked overall usability and consistency from a user experience perspective, which slowed adoption. Appirio worked with Virgin America to create VXConnect, the company’s Teammate portal built on Force.com. Now Virgin America Teammates — even those who only occasionally pass through headquarters — can access numerous applications and teams within VXConnect including: payroll, HR, finance, IT, team travel, email, crew member support, flight options and benefits–all through an engaging, custom branded and easy-to-use, social, mobile intranet. You can see VX Connect in action in the video below.

We’re very excited about using the Salesforce platform to create a new type of employee experience. VXConnect shows one aspect of this but we believe that a new type of workplace is needed for a workforce that’s increasingly mobile, social and global. With Salesforce1, Salesforce has the potential to not only power the internet of customers but also the internet of workers!

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