De-mystifying Series: What Are Cloud Managed Services?

January 31, 2018 Rachel Illingworth Koeling

Management Services, Managed Service Provider, Cloud Services, Cloud Computing, Cloud Managed Services

I’m not creating new tongue-twisters. And no, I’m not practicing to be on an IT spin-off of “Jeopardy”. I’m listing the many names that are synonymous with Cloud Managed Services.

These services go by many titles. But they all lead to the same concept — when companies are unable to keep up with the demands of managing their cloud applications internally, they hire an external vendor to manage applications, developments, and upgrades.

What are cloud managed services?

Cloud management gives companies access and control over data stored in the cloud, and how that information is presented. The client organization either outlines the services they want taken care of by the Managed Service Provider (MSP), or the MSP provides specific services predetermined by a contract.

Using a trusted partner for cloud managed services can help to extend your workers’ capabilities. In addition, you’re adding external workers (‘contracted’ through the MSP) who can offer expert knowledge of solutions, quick resolutions of issues, and support during upgrades and new releases.

What are the different kinds of Cloud Management?

Cloud Management can be broken up into three categories — private, public, and hybrid.  

  • Private Cloud - The platform and all of its data is run for a single organization’s private use. This kind of cloud is found within a smaller segment of companies, but it happens when vendors provide “combined hardware/software bundles” as the services that businesses use privately.
  • Public Cloud - Cloud services are used in a public setting. These services are architecturally similar to the private cloud, except security is different. “Public cloud service providers like Amazon Web Services (AWS), Oracle, Microsoft and Google own and operate the infrastructure at their data center,” where businesses can access via the internet.
  • Hybrid Cloud - A hybrid cloud is a little harder to spot, because it’s used for both public and private functions. Providers offer two or more clouds (private and public) on the same platform, but each cloud has separate accessibility.

What tasks do Cloud Managed Services provide?

Larger companies who use MSPs can manage tasks ultra-specifically, or on multiple platforms. Through an MSP, organizations can automate processes through apps, create workarounds for system failures, and even manage and scale internal and external workloads in the cloud. These services can be managed from a Managed Service Platform, and can include:

  • Software production and development
  • Software support and maintenance
  • Authentication
  • Systems management
  • Data backup and recovery
  • Data storage and data management
  • Network monitoring, management, and security
  • Human Resources and payroll

What are the benefits of using a Cloud Service Manager?

MSPs simplify and streamline information. They ensure that routine upgrades happen, and infrastructure is, fortunately, someone else’s job (namely, your MSP). MSPs can cut costs and improve worker manageability — which can otherwise become clunky and cumbersome under a global market.

With an MSP in your back pocket, your workers can start concentrating on the important work, directly affecting overall agility. The entire organization benefits from an MSP — from the CIO (who can rely on the MSP to manage IT), to the developer (who can stop putting out IT fires, and instead focus on software development). In short, the change to cloud infrastructure removes the traditional burdens of on-premise software, while providing countless worry-free services.

What are your criteria for selecting an MSP?

Appirio offers strategic and supportive Cloud Managed Services built for the cloud. We simplify the process — from pricing (we use a subscription model), to how we deliver enhancements (via our Cloud Management Center). We provide the capabilities needed for success. Still have questions about MSP’s? Read more about Managed Services in our ebook “Managed Services In the Cloud”.

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