Flying through the Clouds with Metrics

September 18, 2012 Appirio

by Narinder Singh (@singhns)

Labor Day just passed and school is back in session.  Inspired by our kids and prodded by our customers to share our experience across thousands of cloud projects, Appirio is kicking off our chalk talks.  In one our first chalk talks, we want to share some ideas for how IT organizations and sales operations teams can make sure they are consistently getting the most out of their salesforce.com environment.  
After a lot of hard work, traditional on-premise software could be made to run alongside your business.  Traditional software would enable your business to get to a destination, albeit slowly.  And over time, we had pretty good instrumentation on what was going on.  The cloud was completely different, businesses could move faster and change direction at will. It was like flying compared to the trucks of the on-premise world.  In this first generation of cloud applications, most businesses migrated well-defined and isolated processes.  Like a propeller plane, businesses in the cloud could get to their destination with a basic compass and navigating by sight.  
But flying in the cloud opened up so many possibilities that businesses wanted to do more. Now businesses want to fly longer distances (more transformational initiatives) and have developed sophisticated jet planes that fly higher and faster. With this increased capability, comes a cost – businesses can no longer just pilot their application with instincts and minimal instrumentation. You need metrics to understand all the elements that drive up the cost of managing your cloud environment such as complexity from custom code, configuration, and user administration vs. benefits in adoption you get from that complexity.  Businesses need to be able to balance resources with speed of change, know where they stand relative to others and find the optimal route to their destination. That’s what Appirio Cloud Metrics for Salesforce.com gives you – the instrumentation you need to take your Salesforce instance to the next level.
If your Salesforce.com changes taking longer than they used to? Are you unsure if your systems integrator is doing this the ‘right’ way?  If you want to get a more nuanced and data driven view of where you stand – so you can figure out how to move to new heights – then having metrics in the cloud is a must.  Appirio’s Cloud Metrics for Salesforce.com investigates these problems and can help you understand the hidden complexity in your Salesforce environment.  For more information come see us at Booth #701 at Dreamforce, check out Phil Wainewright’s blog on Cloud Metrics, or read the Cloud Metrics website.  

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