In today’s workplace, a strong strategy to improve the Worker Experience can change the productivity, agility, and engagement of your employees. Working on these areas improves worker happiness, which in turn leads to happier customers. When a business has a positive Customer Experience, their customers will feel aware, amplified, and satisfied. At Appirio, we call this the Virtuous Cycle. Understanding what successful organizations do to increase their customer and worker experiences can help take your services to the next level.
Technology, data, and culture: The three foundations of Salesforce engagement. In this video series, Salesforce’s Senior Vice President of APAC, Dan Bognar, shares the secrets to success when trying to improve your organization’s engagement with employees, customers, and business partners. Getting all three elements of engagement right can lead to more efficient recruiting, onboarding, and retention efforts. Using technology for these processes not only provides smoother transitions, but its use also creates powerful analytics that can help shape the way your business functions. The insight from this data can show you what is working, where there is an opportunity to grow, and what your stakeholders find useful.
Want to learn more about how other industry leading businesses improve their worker engagement? Download our eBook — The Recipe for Worker Engagement — today!