User adoption is a hurdle that any organization considering new technology must take into account. Anyone leveraging SaaS solutions will face these exact same challenges. Today we announced our launch of Appirio Adoption Accelerator (AAA) to help users engage more collaboratively and effectively, and go a step beyond generic product help or one-time training classes.
AAA consolidates and organizes a wide range of material; from useful web pages and presentations, to training manuals and video help files. AAA allows the user community to propose and rate material they find helpful, and makes it easy for Salesforce CRM administrators to add, categorize, and manage this material in a way that is most useful to their organization. AAA also comes with a one year subscription to a stream of content that is selected and edited by our in-house experts who have experience with hundreds of customer implementations.
From assistance with basic Salesforce.com usage, to screen-capture movies, to online presentations and training personalized to your organization, to user-promoted content, it’s time to provide your users with the information they need to make the most of your Salesforce.com investment.
Features of Adoption Accelerator:
- A single place for your users to search and find help, best practices, and training tailored specifically to how your organization uses Salesforce
- User community can rate and propose material that they find helpful
- Easy administration of all materials– add new content, manage and categorize existing content.
- $24 per user per year for our “Standard Edition.” Contact us to ask about “Unlimited Edition” or Volume Discounts
- Comes with 1 year free subscription to a weekly stream of pre-screened and edited content sent directly from Appirio
- Enterprise-level support for customers with >10 users