Salesforce Triggers the Next-Generation IoT Experience

September 4, 2018 Heena Banga & Michelle Mclane

The Internet of Things (IoT) has become a much sought-after technology, used by companies to ensure that their machines are always running. Salesforce, a pioneer in the cloud platform space, has delivered the next-generation services on IoT, providing the ultimate way for clients to stand out in the market (especially when it comes to data analytics). 

Orchestrations in the Cloud

Orchestration may sound new to you, but if you are a Salesforce user, it’s time to dive deep into orchestrating your unique cloud application. “An orchestration is a combination of states, rules, actions, and transitions that carry out your business logic and create an engaging experience for customers.”

Using orchestration, you can specify the state of your devices, people, and objects. The actions and interactions of your orchestration need not follow a linear path, and each point can be considered a state providing a tailored customer experience with customers and devices moving back and forth between these states. 

Salesforce IoT helps you to move into the new world of marketing and sales, encouraging your organization and workers to improve data quality in system records. 

The rising trend of the Salesforce State Machine

Salesforce IoT Cloud is built like a massive state machine, which gears a nonlinear rule-based engine that runs on real-time events. It also helps the users decide what event data will trigger the state machine for that device to transition from one state to the other.  

This compelling use of Salesforce IoT clones a device or machine in the real world, and then enables users to turn event data into meaningful actions by applying custom business logic.


States of orchestration 

A set of rules that apply to objects or people are “orchestration states”. Each IoT implementation has certain states, which can differ from one object to the other. 

For instance, in a radical router, an orchestration tracks the health of the routers and take actions on events in specific conditions. A radical router may have three states: healthy, warning, and error. 

Similarly, in a solar panel system, an orchestration has two states — low-power generation or damaged cells. In this case, for low-power output, you can choose to create a service case for panel maintenance, whereas damaged cells indicate you need to plant a new solar panel.

Here are a few more orchestration-specific terms and their definitions:

  • Rule - refers to the logic that communicates what orchestration is to do next — which will include actions, events, conditions, and transitions. A rule may contain custom variables.  
  • Event - is a real-time occurrence when a trigger evaluates a rule; for instance, a distorted signal from a router.
  • Action - That part of the rule which is triggered by an event, like creating a service case in the above example of solar panel. Actions define the custom variables that persist in the rule.
  • Condition - Any criteria used within a rule; conditions must be met before firing a rule.
  • Transition - moving from one state to another, triggered by an event or condition.

Benefits of using orchestrations

By cultivating these capabilities of Salesforce IoT, you earn an unparallelled chance to stand out among the competitors and use CRM’s ability to transform your business. Some of the key benefits of triggering orchestrations in Salesforce IoT are:

  • You can see real-time statuses of the state machine based on the events ingested in the IoT Cloud. Such status is helpful for mobile users to notify the management about an urgent problem that occurs in the system.
  • This solution helps users gain powerful insights that would otherwise be difficult to identify. 
  • The transitions between states are easy and can be achieved real quick by partnering with our team of Salesforce experts
  • Agility is the core competence of the cloud product like Salesforce, and with its IoT version, you can be the fastest data-driven organization.

Want to see what a solution for IoT orchestration will look like? Come talk to us about it at Dreamforce this year. Read more on the Appirio Hub about how we can help your organization implement Salesforce capabilities and solutions.

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