For an organization that has just completed the (perhaps months-long) process of a new cloud-based application implementation, it can feel like crossing the finish line. But go-live isn’t the end; it’s merely the beginning of the journey. Cloud vendors like Salesforce, Workday, and Google deploy regular releases, and organizations must be prepared for the changes that occur.
Administrators within your organization must be prepared to deal with the issues that users across the company will have. Especially in the beginning, administrators can expect to receive requests from employees who:
- Need help logging in.
- Are receiving an unknown error.
- Need to add a field.
- Want to change the org chart.
- Need help changing a workflow.
- Want to create a custom report.
Users will expect fast resolution of these issues and updates — especially when they interfere with people doing their jobs effectively — so it’s important for administrators to keep up with changes and business expectations. But it’s also up to the organization to have the resources and people in place to manage demands. Many businesses stretch their IT resources across roles in which individuals may have little experience, which can result in slow response times and mistakes. This can lead to lost confidence among users, which can be detrimental to the overall employee adoption of the new cloud application.
Sometimes companies are unable to keep up with the demands of managing their cloud applications internally. When this happens, they may need to look outside the organization to find an external cloud management partner. Using a trusted partner for cloud management can help to extend the capabilities of internal teams with experts who know the solutions well, can deliver quick resolutions of issues, and provide support during upgrades and new releases. Cloud management is also helpful in supporting organizations when they want to customize their cloud applications but may not have the IT resources in place to do so.
Whether your organization has the resources in place to effectively manage your cloud application in-house, or you need to look to a cloud management partner to get you where you want to be, it’s imperative that your technology teams embrace the process, and any changes that come along post-implementation. According to Forrester Research, technology managers must embrace change as a corporate good, not as a threat to their power. Organizations need to instead encourage change, and reward those who act as change agents. Forrester says cloud success requires working with people who are comfortable with change and are willing to try something new, even if it disrupts the company’s established processes.