Listing all of the great improvements and new features in Salesforce’s Spring 2016 release would be like trying to thank everyone in your Oscars acceptance speech — there are just too many. In a release with more than 175 new and improved features, users will find more mobility, better analytic capabilities, and a more collaborative and efficient Salesforce experience.
Here are just a few of the Spring ‘16 features that we’re excited about:
An upgraded Communities experience
With improvements to Communities in the Spring ‘16 release, templates will be even more customizable and managing community pages will be easier. There will also be enhanced capabilities for showing Salesforce data with custom object pages and creating records using global actions. You will also be able to add full Chatter capabilities to your community with Chatter Lightning components. (These features are now available in Salesforce Classic only.)
SalesforceIQ for small business
SalesforceIQ is an out-of-the-box CRM solution that’s perfect for the unique needs and limited resources of small businesses. It can be set up in minutes; users simply connect SalesforceIQ to their Gmail or Microsoft Exchange account and it’s ready to start capturing emails, meetings, and phone calls. And with the SalesforceIQ mobile app, users can manage the entire sales process from their phone.
Better efficiency for field service agents
For many companies, employees working out in the field are the face of the organization. With the Spring ‘16 release, Salesforce users can extend their support team’s service out in the field with work orders, by allowing for faster knowledge setup with an automatically created article type and standard page layouts. This makes tracking repairs, standard maintenance, and other types of service more efficient. (Available in both Lightning Experience and Salesforce Classic.)
Predictive journeys with Marketing Cloud
It’s becoming increasingly important to make Customer Experiences more personalized. With Marketing Cloud’s predictive intelligence capabilities, organizations can harness the power of data science to analyze customer engagement and predict optimal next steps in customer journeys.
New look to the User Profile
The User Profile component uses a 2-column layout that includes a profile photo, contact information, Chatter statistics, topics the user is knowledgeable about, and the user’s followers. (Included by default in all communities created with the Napili template in Spring ‘16 or later.)
Plan your day at a glance
Users will now see more about their appointments and upcoming tasks without leaving the homepage. They can see upcoming meetings, tasks that are due, and more information about relevant accounts at a glance. (Available in Lightning Experience only.)
Improved help and training
Salesforce has added more engaging content, as well as walkthroughs (with updated instructional videos) and Trailhead modules. Each page in Lightning Experience features a help menu with links to resources related to specific tasks.
Some features in the Spring ’16 release affect all users as soon as the release goes live. Other features require direct action by an administrator before users can make use of the new functionality. To see the full list of improvements and new features, visit the Salesforce Spring ‘16 Release Notes page.