Wish You Were Here: 14 Noteworthy Sessions at Dreamforce

September 24, 2018 Presented by: Appirio, A Wipro Company

Appirio is smack dab in the center of where design and technology intersect, and Salesforce has partnered with us to accelerate that journey. For many years, we’ve strengthened each other through our partnership. And this year is no different for Appirio at Dreamforce. We’ve found the most notable and informative sessions to help you strengthen your Salesforce ecosystem.

For the best Dreamforce experience, add these sessions to your agenda. (We’ve broken them down into chronological order by conference day):

TUESDAY, September 25th

11:00 AM - 12:00 PM

How to Successfully Innovate: A Design Thinking Workshop

Through identifying unmet needs and applying design thinking to a structured framework, learn how to pursue innovation and understand its effect . This kind of approach contributes to organic growth and adds value to your employees and customers.


12:00 PM - 12:40 PM

Behind Every Successful Nonprofit Program is a Powerful Engagement Strategy

Listen to the story of how 92nd Street Y, a 144-year-old nonprofit cultural and community center, made the decision to leverage Salesforce Marketing Cloud to streamline its ticketing, CRM, and engagement strategy into focus.


WEDNESDAY, September 26th

10:00 AM - 10:40 AM

How PNC is keeping data safe with salesforce

Learn how PNC Bank is keeping data secure while connecting Salesforce Service Cloud to core banking applications.


10:30 AM - 11:10 AM

US Foods: A Better Recipe for Success

Successful distributors focus on giving their workers the tools they need to deliver exceptional customer service. In this session, our experts will share key insights and lessons learned from the US Foods’ LEX and Mobile transformation into a best-in-class customer experience. What happens when an organization looks at a Lightning migration as an opportunity for true business transformation?


1:00 PM - 1:20 PM

Transform Service with Voice: Give Boring Chores to Bots

Bots and conversation are the future of interaction, but they can still feel difficult to realize. See how Maryville University and Appirio are using Lightning Flow to make building bots with consumer devices (like Alexa) a breeze.


3:00 PM - 4:00 PM

We Did What?!?: A Panel Discussion on Unique Salesforce Solutions

(Yerba Buena Center for the Arts, Yerba Buena Forum)

With its App Cloud platform and AppExchange, Salesforce revolutionized the idea of add-on applications for enterprise software. Join Appirio CIO, Glenn Weinstein, along with industry leaders from US Foods, Western Union, Ashfield Healthcare, Georgetown University, for a panel discussion on growing organizations’ innovative uses of Salesforce. As the platform has grown, it now provides endless possibilities to solve issues that extend beyond these common use cases.


THURSDAY, September 27th


9:00 AM - 9:20 AM

Transform Self-Service for Financial Services with Lightning Bolt

(Palace Hotel, West Theater)

Reinvent your financial services onboarding with Appirio's Customer Onboarding Experience Lightning Bolt. See how to tame complex processes with Lighting Flow and Lightning Experience. Empower your customers, partners, and clients to take action, faster.


10:30 AM - 11:10 AM

Cultivating Community: Mobilizing Constituents by Finding Your Voice

(Westin St. Francis, California West)

Learn how Plan Canada International leveraged Salesforce Communities to create a virtual community to bring together different types of supporters and community members in one place, to mobilize and amplify the voice of their organization.


12:00 PM - 12:40 PM

The Power of a COE - Maximize your Investment & Plan for Digital Transformation

(Hilton Union Square, Plaza A)

Woolworths worked with Appirio to set up a formal team of Salesforce users in the form of a Center of Excellence to help drive adoption and best practices throughout the organization. The Woolworths Salesforce COE has become an integral part of technology and business strategy for the organization and is currently helping bring the team into the digital age. Come learn about the best way to enable your team on Salesforce through an internal COE and how a small team of Salesforce gurus can help transform your business.


1:00 PM - 1:40 PM

Take Your Existing App to the Next Level: Add Flows and Declarative Processes

(Moscone West, Room 2004)

Lightning Flow puts Admins in the control when building Apps. Learn how to innovate more quickly from Appirio's Lightning experts by building a Flow-first approach to development. You'll leave knowing how to create a flow that works with your Lightning app, add and configure flows, and unlock new tools like Local Actions, all without writing a single line of code.


1:30 PM - 2:10 PM

The Benefits of HEDA for Community Colleges (featuring: San Jose City College)

(Westin St. Francis, California West)

Leaders from the San Jose City College (SJCC) share firsthand knowledge of implementing Salesforce Higher Education Data Architecture (HEDA). HEDA, a flexible foundation is built on top of the Salesforce platform to collect information and collaborate with students, alumni, faculty, staff, and external stakeholders. SJCC’s implementation supports full student and course data — including attendance and grades. This framework gives instructors, academic counselors access to career services, and provides a single source of truth for each student.


2:00 PM - 2:40 PM

Future of Work - Conversational Interfaces and Voice

(Marriott Marquis, Foothill G1-G2)

Voice technologies, like Amazon's Alexa, Google's Assistant, or Apple's Siri, are changing the way we interact with technology in fundamental ways, including how we work. Come learn how Appirio development experts use these technologies to create new applications.


2:00 PM - 2:40 PM

Marketing Cloud for Student Success and Retention (featuring: Cal State East Bay)

(Westin St. Francis, Tower Salon A)

California State University, East Bay unveiled “Compass”, a Marketing Cloud implementation that enables student success — like targeting and improving retention and graduation rates. This development allowed a few Marketing Cloud Journey Builder assets to be created and used among other higher education organizations. Learn more about how your students can benefit from the path paved by California State University, East Bay.


FRIDAY, September 28th


9:00 AM - 9:40 AM

Einstein for Higher Ed: Transform Student Success with Artificial Intelligence

(Metreon AMC Theatres, Level 3, Theater 12)

There is a lot of exciting innovation happening around artificial intelligence within Higher Education. Join Appirio and Maryville University, Taylor University, and the Robert H. Smith School of Business, University of Maryland to see how they're using Salesforce Einstein AI features like natural language processing, data discovery, and advanced analytics to get smarter about their students and transform their experience with AI.


Attend one of these Appirio Dreamforce sessions — or meet with us one-on-one — to get all the information you need to make your business bloom.

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