Customer Experience

Transform Customer Experience with a comprehensive digital strategy and the latest cloud platforms.

  • Salesforce’s IoT Cloud: A New Method for Closing the Experience Gap

    Salesforce’s IoT Cloud: A New Method for Closing the Experience Gap

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  • Editors’ Picks: Our Top 10 Blog Posts from 2019

    Editors’ Picks: Our Top 10 Blog Posts from 2019

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  • People and Platforms Are Key to Higher Ed Digital Transformations

    People and Platforms Are Key to Higher Ed Digital Transformations

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  • Using Technology to Bring a Human Touch to Customer Experiences

    Using Technology to Bring a Human Touch to Customer Experiences

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  • Selling with One Voice: The Dreamforce Sales Keynote Recap

    Selling with One Voice: The Dreamforce Sales Keynote Recap

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  • Implementation Success: The First Pillar for Strong Customer Relationships

    Implementation Success: The First Pillar for Strong Customer Relationships

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  • The Experience Gap: What It Is, and How to Avoid Falling into It

    The Experience Gap: What It Is, and How to Avoid Falling into It

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  • Field Service Lightning’s Data and Connectivity Transforms CX

    Field Service Lightning’s Data and Connectivity Transforms CX

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  • Why Customer Journey Mapping is So Important in 2019 and Beyond

    Why Customer Journey Mapping is So Important in 2019 and Beyond

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  • How to Win Big by Adopting a Customer Experience Mindset

    How to Win Big by Adopting a Customer Experience Mindset

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  • How Salesforce Brings a Better Customer Experience to Healthcare

    How Salesforce Brings a Better Customer Experience to Healthcare

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  • Product Service Systems: Getting Started

    Product Service Systems: Getting Started

    Product Service Systems (PSSs) are business models that integrate products and services to extend the value chain of a product.

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  • How to Stay Connected with Customers

    How to Stay Connected with Customers

    It's the Age of the Customer, so it's even more important than ever to stay connected with consumers and encourage brand advocacy.

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  • The State of the Virtuous Cycle

    The State of the Virtuous Cycle

    The first annual report on the global landscape of Worker and Customer Experience.

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  • Transforming Lives Through New Solutions and Beautiful Smiles

    Transforming Lives Through New Solutions and Beautiful Smiles

    Appirio gave Align Technologies new life through an Einstein transformation. In turn, working on this implementation transformed Shaki's life and smile.

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  • Appirio TestRight Delivers Flawless Consistency

    Appirio TestRight Delivers Flawless Consistency

    Through our innate desire to produce quality over quantity, we’ve discovered that automated testing is an untapped treasure that can help us flawlessly deliver customized experiences.

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  • Are Banks Failing or Nailing Customer Experience?

    Are Banks Failing or Nailing Customer Experience?

    As consumers demand more convenience and self-service options, banks and other financial institutions (FIs) have been putting more emphasis on expanding and improving their digital delivery initiative

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  • Georgetown Engages Faculty, Students, and Alumni in a Salesforce Community

    Georgetown Engages Faculty, Students, and Alumni in a Salesforce Community

    Appirio developed a customized Salesforce Sales Cloud CRM solution, featuring a full 360 view of both workers and customers, allowing Georgetown to provide a unique portal to students and faculty.

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  • The Amazon Effect on Healthcare

    The Amazon Effect on Healthcare

    Amazon is changing the expectations in retail, and those same consumers are patients for healthcare providers and payers. Patients expect to be heard.

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  • How Restaurants Use Technology to Focus and Connect

    How Restaurants Use Technology to Focus and Connect

    Connected Customers, Stores, and Workers — organisations across the industry are highly-focused on delivering a differentiated experience to their customers, and are looking at how technology can help

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