Customer Experience

Transform Customer Experience with a comprehensive digital strategy and the latest cloud platforms.

  • Transforming Lives Through New Solutions and Beautiful Smiles

    Transforming Lives Through New Solutions and Beautiful Smiles

    Appirio gave Align Technologies new life through an Einstein transformation. In turn, working on this implementation transformed Shaki's life and smile.

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  • Appirio TestRight Delivers Flawless Consistency

    Appirio TestRight Delivers Flawless Consistency

    Through our innate desire to produce quality over quantity, we’ve discovered that automated testing is an untapped treasure that can help us flawlessly deliver customized experiences.

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  • Are Banks Failing or Nailing Customer Experience?

    Are Banks Failing or Nailing Customer Experience?

    As consumers demand more convenience and self-service options, banks and other financial institutions (FIs) have been putting more emphasis on expanding and improving their digital delivery initiative

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  • Georgetown Engages Faculty, Students, and Alumni in a Salesforce Community

    Georgetown Engages Faculty, Students, and Alumni in a Salesforce Community

    Appirio developed a customized Salesforce Sales Cloud CRM solution, featuring a full 360 view of both workers and customers, allowing Georgetown to provide a unique portal to students and faculty.

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  • The Amazon Effect on Healthcare

    The Amazon Effect on Healthcare

    Amazon is changing the expectations in retail, and those same consumers are patients for healthcare providers and payers. Patients expect to be heard.

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  • How Restaurants Use Technology to Focus and Connect

    How Restaurants Use Technology to Focus and Connect

    Connected Customers, Stores, and Workers — organisations across the industry are highly-focused on delivering a differentiated experience to their customers, and are looking at how technology can help

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  • Building Brand Advocates: Emotionally Connecting to the Customer

    Building Brand Advocates: Emotionally Connecting to the Customer

    Emotionally-influenced consumers are less inclined to be price sensitive, while being more likely to support and recommend your brand to their friends and family.

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  • Toe the Line to CX: How Self-Service Can Satisfy Your Customers

    Toe the Line to CX: How Self-Service Can Satisfy Your Customers

    Improve your customer satisfaction by providing them with the option of self-service.

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  • 7 Channel Cheats to Keep Up with Your Customers

    7 Channel Cheats to Keep Up with Your Customers

    Here are 7 easy ways to score some “loyalty points” with your customers.

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  • Constructing CX: Building Customer Awareness

    Constructing CX: Building Customer Awareness

    Find out how empowering your workers with the right tools can gain loyal and satisfied customers, and how to build customer awareness with better communications and technology.

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  • Satisfied Customers: An Outcome of the Virtuous Cycle

    Satisfied Customers: An Outcome of the Virtuous Cycle

    A well-planned CX journey requires high levels of dedicated care and a personalized sales approach.

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  • The Virtuous Cycle

    The Virtuous Cycle

    Happy Workers. Happy Customers. It’s a Virtuous Cycle

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  • Counting Down Appirio's Top 10 Most Popular Blogs of 2017

    Counting Down Appirio's Top 10 Most Popular Blogs of 2017

    These blog countdown results prove that the Virtuous Cycle is now in full effect. Worker and customer experiences are intertwined … and equally important to the success of your company.

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  • Ask the Business Analyst: 10 Tips for Rocking Your Next Discovery Session

    Ask the Business Analyst: 10 Tips for Rocking Your Next Discovery Session

    By Michael Henry “Palms are sweaty, knees weak, arms are heavy.” – Marshall Mathers The opening lines of Eminem’s popular rap ballad “Lose Yourself” accurately articulate the feeling many new and...

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  • Improve Worker & Customer Experience

    Improve Worker & Customer Experience

    With outcome-oriented consultants who bring the latest digital thinking and unmatched cloud experience.

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  • Virtuous Cycle Diagnostic

    Virtuous Cycle Diagnostic

    Let Appirio’s experts help you take action to achieve exceptional Worker & Customer Experiences.

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  • The Customer Experience Compass - Infographic

    The Customer Experience Compass - Infographic

    Customer experience needs to be led by a compass not a map.

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  • How Healthy is Your Brand Relationship? - Quiz

    How Healthy is Your Brand Relationship? - Quiz

    You know what it means to be loyal to a brand, but how loyal are your favorite brands to you?

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  • Transforming Customer Service in the Cloud

    Transforming Customer Service in the Cloud

    Customer Experience should be a cornerstone of any modern business, making the leap from outdated legacy technology to cloud-based customer service software that puts customers at the center of your b

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  • Forrester: Does Customer Experience Really Drive Business Success?

    Forrester: Does Customer Experience Really Drive Business Success?

    It’s the age of the customer, when technology and economic forces have changed the world to such a great extent that an obsession with winning, serving, and retaining customers is the only possible re

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