Customer Experience

Seamless Commerce: Create a 360 Customer View Fueled by MuleSoft

Today’s consumers are omnichannel shoppers, so offering frictionless experiences is crucial. With Appirio’s latest tool, founded on MuleSoft, you can stay in step with customer demands.

Salesforce’s IoT Cloud: A New Method for Closing the Experience Gap

Editors’ Picks: Our Top 10 Blog Posts from 2019

People and Platforms Are Key to Higher Ed Digital Transformations

Using Technology to Bring a Human Touch to Customer Experiences

Selling with One Voice: The Dreamforce Sales Keynote Recap

Implementation Success: The First Pillar for Strong Customer Relationships

The Experience Gap: What It Is, and How to Avoid Falling into It

Field Service Lightning’s Data and Connectivity Transforms CX

Why Customer Journey Mapping is So Important in 2019 and Beyond

How to Win Big by Adopting a Customer Experience Mindset

How Salesforce Brings a Better Customer Experience to Healthcare

Product Service Systems: Getting Started

Product Service Systems (PSSs) are business models that integrate products and services to extend the value chain of a product.

How to Stay Connected with Customers

It's the Age of the Customer, so it's even more important than ever to stay connected with consumers and encourage brand advocacy.

Transforming Lives Through New Solutions and Beautiful Smiles

Appirio gave Align Technologies new life through an Einstein transformation. In turn, working on this implementation transformed Shaki's life and smile.

Appirio TestRight Delivers Flawless Consistency

Through our innate desire to produce quality over quantity, we’ve discovered that automated testing is an untapped treasure that can help us flawlessly deliver customized experiences.