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Why Customer Journey Mapping is So Important in 2019 and Beyond
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Product Service Systems: Getting Started
Product Service Systems (PSSs) are business models that integrate products and services to extend the value chain of a product.
How to Stay Connected with Customers
It's the Age of the Customer, so it's even more important than ever to stay connected with consumers and encourage brand advocacy.
The State of the Virtuous Cycle
The first annual report on the global landscape of Worker and Customer Experience.
Transforming Lives Through New Solutions and Beautiful Smiles
Appirio gave Align Technologies new life through an Einstein transformation. In turn, working on this implementation transformed Shaki's life and smile.
Appirio TestRight Delivers Flawless Consistency
Through our innate desire to produce quality over quantity, we’ve discovered that automated testing is an untapped treasure that can help us flawlessly deliver customized experiences.
Are Banks Failing or Nailing Customer Experience?
As consumers demand more convenience and self-service options, banks and other financial institutions (FIs) have been putting more emphasis on expanding and improving their digital delivery initiative
Georgetown Engages Faculty, Students, and Alumni in a Salesforce Community
Appirio developed a customized Salesforce Sales Cloud CRM solution, featuring a full 360 view of both workers and customers, allowing Georgetown to provide a unique portal to students and faculty.
The Amazon Effect on Healthcare
Amazon is changing the expectations in retail, and those same consumers are patients for healthcare providers and payers. Patients expect to be heard.
How Restaurants Use Technology to Focus and Connect
Connected Customers, Stores, and Workers — organisations across the industry are highly-focused on delivering a differentiated experience to their customers, and are looking at how technology can help
Building Brand Advocates: Emotionally Connecting to the Customer
Emotionally-influenced consumers are less inclined to be price sensitive, while being more likely to support and recommend your brand to their friends and family.
Toe the Line to CX: How Self-Service Can Satisfy Your Customers
Improve your customer satisfaction by providing them with the option of self-service.
7 Channel Cheats to Keep Up with Your Customers
Here are 7 easy ways to score some “loyalty points” with your customers.
Gas South: Use Salesforce data to backup your hypothesis
Constructing CX: Building Customer Awareness
Find out how empowering your workers with the right tools can gain loyal and satisfied customers, and how to build customer awareness with better communications and technology.
Satisfied Customers: An Outcome of the Virtuous Cycle
A well-planned CX journey requires high levels of dedicated care and a personalized sales approach.
The Virtuous Cycle
Happy Workers. Happy Customers. It’s a Virtuous Cycle
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