Customer Experience

IT’s Role Is More Important than You Think to a Positive Employee Experience

Learn how technology can help your organization drive positive employee experiences, what you can do to improve IT engagement with employees, and how it can improve customer engagement and experience.

How 3D Augmented Reality and Digital Content Are Revolutionizing Today's Consumer Experience

Online shopping just got a lot more exciting. Get the details on how ThreeKit and Appirio are helping their clients reimagine customer experiences via 3D augmented reality and real-time imaging.

How Harvard Is Reimagining the Digital Student Experience

Learn how technology has enabled Harvard University to pivot from in-person classes to remote learning and how the higher education industry is reimagining the student experience.

How Digital Transformation Is Helping the Airport Industry Adapt to the Impacts of Covid

Get a first-hand perspective on how the pandemic has affected the travel industry and the tech solutions that have reinvented day-to-day operations to ensure safe and efficient travel for all.

The Secret to a Successful Partnership and Salesforce Growth in Mexico with ITESO

Learn how ITESO, a Jesuit university in Mexico, formed a unique partnership with Appirio to remotely deliver a new Salesforce solution and transform their students' digital experiences.

Fireside Chat with Salesforce's Tiffani Bova and Wipro's Rajan Kohli

Wipro’s Rajan Kohli hosts Salesforce’s Tiffani Bova in a fireside chat to discuss Tiffani's latest research on how customer and employee experience led to business growth despite 2020’s challenges.

Loan Applications in a Digital Age

Learn how the banking and loan industries are using Salesforce to adopt digital applications that enable them to streamline home and refinance loans.

How Cisco's technology has evolved and can improve your operations

Appirio’s Svatka Simpson chats with Karthik Chakkarapani and Rajan Koli, discussing Cisco’s digital transformation journey, creating customer experiences, and driving change in tech and CX.

The Now Culture of Customer Experience

Hari Raja, Global Head of Appirio, hosts a fireside chat with industry experts Lisa Schreiber, Brian Solis, and Cesar Jelvez discussing the leadership challenges they faced in 2020.

Bad Customer Experiences Drive People Away. So Does Bad Content.

Six Questions to Ask when Transforming Your Customer Experiences

Seamless Commerce: Create a 360 Customer View Fueled by MuleSoft

Today’s consumers are omnichannel shoppers, so offering frictionless experiences is crucial. With Appirio’s latest tool, founded on MuleSoft, you can stay in step with customer demands.

Salesforce’s IoT Cloud: A New Method for Closing the Experience Gap

Editors’ Picks: Our Top 10 Blog Posts from 2019

People and Platforms Are Key to Higher Ed Digital Transformations

Using Technology to Bring a Human Touch to Customer Experiences

Selling with One Voice: The Dreamforce Sales Keynote Recap