Living with outdated technology is like living in a house with asbestos. Most homeowners know asbestos can hurt them, but the pain and expense of ripping it out is overwhelming enough that it remains. The bigger problem is that often the damage being done isn’t easily seen by the executives whose minions buffer them from the reality of the situation.
I often use this analogy with organizations that have found themselves saddled with outdated technology that was once a wonder of its time but is now slow, expensive, cumbersome or simply lacks the capabilities that customers and employees demand. These older systems that were put in place to reach prospects, support customers or help employees work smarter in an office or across physical boundaries weren’t built for the pace of business today. They also weren’t built for the emerging mobile and digital nomadic workforce or the technological advances that have taken place in the last 10 years.
It used to be that technology had a longer shelf life. Now business models and technology trends can change in a matter of months, not years. In the 1990s, artificial intelligence was still relegated to the early adopters. Now, my 80-year-old mother has an Alexa in her living room. It used to be that employees expected their applications to be delegated to them, with hours of training needed to use them. Now employees expect the technology they use at work to be as powerful, beautiful and intuitive as what they use at home. If it’s not, they’ll buy their own or take their expectations elsewhere.
Read the full article on Forbes.