Field Service Lightning

Issue link:

Contents of this Issue


Page 0 of 1

© 2018 Appirio, Inc. 888.680.7227 BREAK THE MOLD WITH FIELD SERVICE LIGHTNING Connect your workforce Automatically schedule and dispatch technicians Manage jobs in real-time Customer Contact Center Agents Dispatcher Field Technicians OPTIMIZE YOUR WORKFORCE AND IMPROVE CUSTOMER EXPERIENCE • Book appointments • Get help from service agents • Support Inbound Cases • Create Work Orders • Optimize scheduling based on skills, routing, etc. • Real-time map of all field operations • Respond to Emergencies • Plan entire day from mobile device • Access relevant support articles • Update parts/inventory • Capture customer Signature • Generate Service Report in real-time

Articles in this issue

Links on this page

view archives of Resources - Field Service Lightning