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Field Service Lightning

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APPIRIO BREAK THE MOLD WITH FIELD SERVICE LIGHTNING 2 © 2017 Appirio, Inc. cloud@appirio.com 888.680.7227 www.appirio.com The Virtuous Cycle We believe Worker and Customer Experiences are intrinsically linked; you can't deliver a great experience for customers without creating a great experience for your workers. By leveraging cloud technology and the latest digital thinking, we help organisations develop the right capabilities to ensure workers are engaged, productive, and agile, and customers are more aware, satisfied, and amplified. About Appirio Appirio, a Wipro Company, helps clients improve their Worker and Customer Experiences by developing actionable strategies that deliver results quickly. Our outcome-oriented consultants help organisations adapt to a new experience-driven era by harnessing the power of crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world's largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM. ACTIONABLE STRATEGY DIGITAL STUDIOS IMPLEMENTATION, INTEGRATION & APP DEV SUPPORT & MANAGED SERVICES CHANGE ENABLEMENT For many organizations, field service is a constant sticking point due to inadequate visibility, limited scheduling tools, and lack of insight to drive product availability. Without a support system like Field Service Lightning, workers are forced to do the best they can with what they have. This results in customer frustration, as they are forced to wait for longer-than-desired appointment windows or suffer through multiple service calls to resolve issues. Improve visibility Know where technicians are and what they are working on. Ensure work is evenly distributed among technicians, so no technician is under/over worked. With over 4,200 certifications across the Salesforce.com platform, including hundreds of Service Cloud specialists delivering to nearly 200 Service Cloud Customers, Appirio understands the challenges that Customer Service Agents, Dispatchers, and Technicians face each day. Our Salesforce experts span the field service industries — like High Tech, Healthcare and Life Sciences, Communications, and Manufacturing. Appirio architects the digital strategy to break Customer and Worker Experiences out of confined silos to deliver a cohesive and intelligent experience across systems, people, and processes — based on what the customer actually needs, not just what they expect. Optimize Scheduling Assign the right person and equipment to every job. Reduce the wait time for customers and improve the fuel efficiency of your fleet. ●Manage Product Identify the parts needed for every work order. Secure the parts needed at the time of work order creation, so you have the stock required to get the job done. Increase Sales Sell follow-up work or related products at the time of service. Turn ongoing maintenance into an opportunity to boost sales, while increasing the longevity of the equipment.

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