© 2018 Appirio, Inc.
cloud@appirio.com 888.680.7227 www.appirio.com
BREAK THE MOLD WITH FIELD SERVICE LIGHTNING
Connect your workforce
Automatically schedule
and dispatch technicians
Manage jobs in real-time
Customer
Contact
Center
Agents
Dispatcher
Field
Technicians
OPTIMIZE YOUR WORKFORCE AND IMPROVE CUSTOMER EXPERIENCE
• Book appointments
• Get help from service
agents
• Support Inbound Cases
• Create Work Orders
• Optimize scheduling
based on skills,
routing, etc.
• Real-time map of all
field operations
• Respond to
Emergencies
• Plan entire day from
mobile device
• Access relevant
support articles
• Update parts/inventory
• Capture customer
Signature
• Generate Service
Report in real-time
