Connected Field Knowledge Bolt One-Pager

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Closing the Operational Efficiency and Safety Gap through Technology CONNECTED FIELD KNOWLEDGE BOLT 01. | 888.680.7227 | © 2019 Appirio, Inc. Today's Oil & Gas technicians and engineers face a myriad of complex situations and have to act fast and work together to minimize downtime while ensuring safety. They also need mobile access to a single knowledge repository, so they can make smarter data-based decisions across wider, more connected technologies. That's why we designed the Connected Field Knowledge Bolt. Operational efficiency requires agile mobile teams. Built specifically for the field service teams, our global case management platform simplifies and enhances equipment maintenance and scheduling, inspection management, and knowledge sharing between cross- functional teams in the field and in offices around the world. 01. • Assign technicians and engineers to cases based on their skills and experience directly from the platform. • Support cross-functional collaboration across teams and locations. • Provide on-the-go access to centralized best practices and troubleshooting resources to accelerate problem-solving and to reduce downtime. 02. Oil & Gas well equipment is subject to wear and tear from heavy use and the elements. Wells experience constant breakage and need fast repairs and resupply. The Connected Field Knowledge Bolt harnesses the power of Salesforce to expedite issue resolution. It helps streamline case management and gives technicians and engineers quick and easy access to enterprise- wide knowledge on a single, secure platform built for collaboration. With the Connected Field Knowledge Bolt you can: Problem/Solution 01. Guided Intelligent Case Management Assign cases based on technician and engineer expertise and availability. Manage and track cases across your entire well network. 03. Do-It-Yourself Global Search Quickly find relevant cases and knowledge resources in one place - whether you're in the field or at the office. 02. Centralized Access to Institutional Knowledge Capture, reuse, and refresh information in one place and empower your global teams to improve maintenance, repairs, and their performance. Key Features:

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