Center of Exellence (CoE) Infographic

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5 GUIDING PRINCIPLES FOR A SUCCESSFUL CENTER OF EXCELLENCE Build harmony between business and IT through continuous value creation MOVE FROM REACTIVE TO PROACTIVE • Improve the ability to support business objectives • Reduce gap between requirements and ability to deliver • Reduce costs by sharing solutions to common pain points ESTABLISH AN OPERATIONAL PROGRAM THAT EVOLVES WITH COMPANY'S MATURITY FUEL EXCELLENCE PROGRAMS Roll out strategic activities that drive value creation for the business by focusing on - • Risk management • Value evaluation • Governance prioritization • Best in class operating models INSPIRE OPERATIONAL EFFECTIVENESS Establish effective release delivery and operations principles that balance tools, capacity and quality to manage - • Project and delivery • Governance • Performance • Support and service INSTILL BEST PRACTICE CULTURE Implement activities and roles that influence quality and consistency in the following areas – • Stakeholder community development • Innovation management • Organizational change management | 888.680.7227 | BEST PR A CTI CE Level 1: Foundation Readiness Strategy Organization Transformation Level 2: Stability Enable capabilities and expand technology tools Level 3: Maturity Thrive through continuous improvement

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