CUSTOMER
SERVICE
INTERNAL
COLLABORATION
COMMUNICATING
WITH PARTNERS
Want to interact with your customers without using call centers? Interested in easier ways for your teams to
share ideas? Need to revamp how you communicate with business partners?
Salesforce's Community Cloud enables your brand to solve each of those issues, and all within your
Salesforce org. It offers a social platform where customers, partners, and internal employees can find
solutions, share updates, and discuss current projects.
Want to learn more about Salesforce Communities? Check out this article at the Appirio Hub. Ready to create your Salesforce Community? Let's talk.
Today's consumers want to find the information
they need quickly and easily. Whenever they
have questions or concerns, having to call
and wait for a call center rep is exactly what
everyone wants to avoid. With Communities,
customers can find the answers from searchable
content or via online chats with a help desk or
other customers in a simple, always-available
platform. Your company can also keep its finger
on the pulse of customers' likes and dislikes,
and learn how to deliver better products.
Good teamwork doesn't happen without clear
communication, and Salesforce Communities
aren't just for external use. They can also be
used for teams and across departments within
your organization so that communication silos
are broken down and people can collaborate
more easily. Regardless of where people are
located, whether in the field, in the office, or
at home, they can assist one another, discuss
upcoming projects, share insights, and even
boost employee morale.
Communities can also help you keep in touch
with business partners. Your Community
will allow you to have a secure forum for
announcing the latest news, offering ideas, and
planning your next business deal. Here is where
you can also share information on recent wins
and go-lives, upcoming events, and any industry
shakeups. Your teams can also answer and
raise questions on current projects and ensure
everyone's on the same page.
cloud@appirio.com | 888.680.7227 | www.appirio.com
WHAT ARE SALESFORCE COMMUNITIES
AND HOW CAN THEY HELP?
