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COVID-19 Contingency Plan One-Pager

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Managing the Coronavirus Pandemic from the Front Lines HEALTH CLOUD QUICK START: HELPING YOU MANAGE THE COVID-19 PANDEMIC 888.680.7227 | www.appirio.com © 2020 Appirio, Inc. COVID-19 is here, and we are here to help. Appirio is among a few select partners chosen by Salesforce to arm our healthcare workers with technology needed to act quickly. Health Cloud Quick Start for COVID-19 Response Teams will help you get Health Cloud up and running as quickly as possible, allowing you to focus on the most critical aspects of your job: treating those who need you and taking care of your teams and families. Included in the Health Cloud Quick Start package: • Rapidly deploy a specialized call center to address COVID-19 concerns in mere days • Enable a guided triage questionnaire knowledge map for internal users when assessing patients • Case capture via Web and email: assign, route, and track cases that require follow-up • Reports and dashboards for operations leaders and key decision makers • Support articles for pre-/post-treatment • Virtual Train the Trainer sessions and office hours Additional offerings: • A rapid-deploy COVID-19 contact center solution that includes: • An interactive COVID-19 Intelligent Virtual Assistant that helps patients find answers quickly in "plain English" • An IVR platform supporting Salesforce CTI that can be easily enabled to route calls to a COVID-19 Rapid Response Contact Center • A clinical contact center platform that enables a comprehensive response to the caller and provides analytics and reporting • Clinical agents trained in the US healthcare system who are available to connect and respond to callers • Remote / Work from Home (WFH) Communication toolkit and training package that includes: • Readiness surveys and assessment • Best practices to improve collaboration and team output • Templated communications to support patients • Patient Care Management Bolt – streamline patient onboarding and enable mobile workforces to deliver more effective collaborative care. • Patient Onboarding Bolt – enable provider organizations to welcome patients, collect patient intake form data, and give patients a positive first impression of your organization. Appirio is a longstanding partner to Salesforce. Together we lead healthcare providers and co-navigate cutting edge and unpredictable developments. Lean on us for depth of expertise and comfort that as your needs evolve, we will navigate these uncharted waters together. To learn more, reach out to Cloud@appirio.com

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