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Appirio Student Retention One-Pager

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Appirio Delivery: "Our practice is about crafting the experience you want, not just configuring the platform. We accelerate the growth of your school by blending high touch advisory and delivery services to become a trusted partner, enabling you to orchestrate exceptional student experiences in a time of need." 01. Immediate Value Respond to Immediate Student & Prospect Needs • Unique service experience related to COVID-19 student concerns • Multi-channel entry points tailored to your student populations • Provide appropriate self-service tools for immediate resolution • Customized just-in-time service routing • Risk and prioritization scoring to improve triaging Build Loyalty Through Value • Re-define school experience through enhanced technologies • Promote social distancing-related services and events • Establish remote communities to ease student anxieties Best-in-Class Retention Strategies • Select from pre-defined student barriers to ensure implementation success • Centralize intake of student concerns to output a unified digital experience • Define & build strategic action plans for long term success during uncertain times • Provide useful analytics for university leaders to prioritize business decisions that impact retention 02. Long-Term Value Respond to "The New Normal" • Adjust enrollment and retention approach to minimize attrition for upcoming terms • Enable advisors with centralized and real-time information to clear student success barriers • Increase remote student participation and engagement • Technical analysis to determine long term use or migration of application • Executive recommendation to enhance your pandemic response • Return on investment tracking to determine enhancements to your overall retention strategies • Continue enhancement optimization cloud@appirio.com | 888.680.7227 | www.appirio.com LEADERSHIP FOR EDUCATORS IN THIS TIME OF CHANGE Standard Offering For existing Salesforce customers (Five Weeks/$45,000) • Case management • Web to Case, Email to Case • Case assignment rules • Retention risk ratings • Student satisfaction survey • Email templates • Knowledge base • Live chat • Community with custom branding • Community file uploading • Community messaging and content • Chatbot (basic dialog leading to case creation and routing based on key words) • Dashboards for both support staff, support managers and institution leadership Add Ons: • SMS messaging • Lightning dialer • Chatbot + (enhanced automation, dynamic content) • Community forums • Training enablement • Integration to other systems • Data migration • Retrofit standard offering above to existing org • A la carte customizations beyond standard offering • Strategic operational support and change management From Crisis Management to Strategic Retention 03. What's Included? Express implementation with a set of accelerators created to allow you to address point in time challenges delivered in five weeks with broader add-on options to further support a well-rounded long-term experience.

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