Communications Overview

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WORLD-CHANGING CUSTOMER EXPERIENCE IS WITHIN YOUR REACH Create a better customer experience powered by global connectivity Telecommunications and media companies win by providing simple, convenient digital experiences. Customers want quick, easy interactions with your company, on any deviceௗ– web, mobile, in person, email, telephone – at any time, from anywhere. Weௗwork with you to develop a personalized, scalable digital strategy – a seamless experience for your employees, vendors,ௗand customers.ௗ As a Wipro company and a global strategic Salesforce partner, our solutions combine Salesforce Service Cloud, Community Cloud,ௗSales Cloud, Marketing Cloud and Field Service Lightning with the power of Einstein Analytics, AI, and IoT, connecting data to digital strategy. We are a premier MuleSoft System Integrator partner and our experts leverage the power of Vlocity's communications modules to transform the business of service providers. Is your current Enterprise Architecture complex? It doesn't have to be. In the connected economy, delivering a great customer experience (CX) requires a new set of capabilities. That's where our expertise can open your enterprise to operational efficiencies, new insights, and financial returns. .01 More than just CRM 01. Gain Omnichannel access enabling customers to communicate and interact with you via multiple channels 02. Oversee a single, 360-view of the customer, so you can see their full portfolio of products and history 03. Present personalized products that leverage analytics to enhance the CX | 888.680.7227 | © 2020 Appirio, Inc. Insert an image here. 04. Manage connected smart devices that allow service teams to monitor equipment remotely and analyze device data to predict possible failures 05. Mobilize self-service portals with intuitive user interfaces that deliver exceptional digital experiences 06. Arm call center and field reps. with data and tools to communicate with the customers, and solve their problems

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