Appirio Non-Profit Capabilities Overview

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From Crisis Management to Stabilizing Operations Appirio Service Delivery Practice: "We don't just configure your platform. We craft the experience you want. We accelerate your organization's growth by blending high-touch advisory and delivery services, enabling you to orchestrate exceptional constituent experiences in their time of need" 03. High-Impact Initiatives Future-Proof Your Organization • Technical analysis to address current tools in landscape, think about the user experience both inside and outside the organization • Future-proof your CRM and communication tools • Engage your constituents to meet their changing expectations • Continue enhancement optimization Appirio Services • Constituent experience actionable strategy • System review and audit • Channel and platform integrations, if desired • Org and process redefinition and enhancement 01. Immediate Priorities Respond to Immediate Donor or Program Participant Needs • Multi-channel entry points tailored to your constituent populations • Provide appropriate self-service tools for immediate resolution • Customized just-in-time service routing • Risk and prioritization scoring to improve triaging Build Loyalty Through Value • Re-define constituent experience through enhanced technologies • Promote social distancing-related services and events • Establish remote communities to ease participant or donor anxieties Best-in-Class Engagement Strategies • Select from pre-defined constituent barriers to ensure implementation success • Centralize intake of constituent concerns to output a unified digital experience • Define & build strategic action plans for long term success during uncertain times • Provide useful analytics for non- profit leadership to prioritize business decisions that impact constituent engagement 02. Bridging the Gap Respond to a New Way of Working • Enable advancement officers, maintain relationships without face to face meetings • Provide support for donor inquires and other FAQ's • Manage cases for program participants across social services, health and other safety net programs • Manage inquiries for grants or other funding requests Appirio Services • A la carte configuration to meet most dire business needs • Short-term implementation (3-6 week projects) • Strategic operational support and change management resources included | 888.680.7227 | ACCELERATED SOLUTIONS FOR NON-PROFITS IN TIMES OF CHANGE 04. Rapid Response Express Delivery • Express implementation for existing Salesforce customers (approximately 3-4 weeks) • Integration, data migration, organizational change and training services are all available additions

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