How to Close the Experience Gap in MFG (Appirio) eBook

Issue link:

Contents of this Issue


Page 11 of 11 Shifting to a CX Transformation Mindset For more information, or to request a conversation with Ram, please contact Appirio at: I n an era of rapid technological progress, manufacturers need to be more agile and innovative than ever. To stay ahead of disruption, they need to shift their mindsets from digital transformation to CX transformation. Why? Because, focusing on one type of isolated transformation is not enough. To succeed and achieve their long-term business goals, manufacturers need to Ramana (Ram) Chivukula is a seasoned IT professional with 25+ years of experience in the manufacturing and high-tech sectors. He has worked with Fortune 500s and SMBs across their entire value chains and has amassed extensive experience addressing business problems with technology. An advocate of a platform-based approach to delivering technology solutions, Ram believes that companies can excel even more by leveraging powerful platforms, like Salesforce, to deliver exceptional customer experiences. 012. © 2019 Appirio, Inc. focus on CX transformation and invest in one or two platforms that can help them leverage their existing technologies while interconnecting their disparate applications, systems, and processes. For CX transformation to happen at scale, they will need a solution that can integrate the latest emerging technologies like automation, IoT, and blockchain and leave room for ongoing learning and innovation.

Articles in this issue

Links on this page

view archives of Resources - How to Close the Experience Gap in MFG (Appirio) eBook