In today's dynamic utilities environment, it's never
been more challenging or complex to deliver
meaningful value to your utility customers across
their broad and diverse needs. Vlocity Utilities
enables an entirely different approach to customer
experience transformation for regulated utilities,
enabling customer service and account teams to
change the way they engage with their largest,
most valuable customers.
Core to Vlocity is a set of industry-specific
capabilities, including a B2B/Key Account
Management Utility Console, an extensive utility
industry process library, and advanced product
catalog, all delivered 100% natively within the
Salesforce platform for rapid and simplified
deployment.
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cloud@appirio.com | 888.680.7227 | www.appirio.co
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© 2020 Appirio,
Inc.
Transforming Mass Market Sales and Service
Vlocity for Utilities Delivers Rapid
and Simplified Deployment
A New Approach to B2B Service
Common Problems
• Can't keep up with customer acquisition, retention and churn
• Hard to quickly optimize margin
• Operational inefficiencies
• Time spent configuring CRM for business process
Benefits
• Out-of-the-box customer journeys and engagements designed for energy retail business processes
• Full guided selling processes with personalized, next-best offers
• Cost-margin optimization algorithms
• Prebuilt integrations with SAP-ISU and other major systems
End Result
Intelligent sales, front-office digital transformations, and back-office integrations across retail energy
sales and service
