Resources

Vlocity for Utilities Delivers Rapid and Simplified Deploymet

Issue link: https://hub.appirio.com/i/1320151

Contents of this Issue

Navigation

Page 0 of 1

In today's dynamic utilities environment, it's never been more challenging or complex to deliver meaningful value to your utility customers across their broad and diverse needs. Vlocity Utilities enables an entirely different approach to customer experience transformation for regulated utilities, enabling customer service and account teams to change the way they engage with their largest, most valuable customers. Core to Vlocity is a set of industry-specific capabilities, including a B2B/Key Account Management Utility Console, an extensive utility industry process library, and advanced product catalog, all delivered 100% natively within the Salesforce platform for rapid and simplified deployment. 01. cloud@appirio.com | 888.680.7227 | www.appirio.co m © 2020 Appirio, Inc. Transforming Mass Market Sales and Service Vlocity for Utilities Delivers Rapid and Simplified Deployment A New Approach to B2B Service Common Problems • Can't keep up with customer acquisition, retention and churn • Hard to quickly optimize margin • Operational inefficiencies • Time spent configuring CRM for business process Benefits • Out-of-the-box customer journeys and engagements designed for energy retail business processes • Full guided selling processes with personalized, next-best offers • Cost-margin optimization algorithms • Prebuilt integrations with SAP-ISU and other major systems End Result Intelligent sales, front-office digital transformations, and back-office integrations across retail energy sales and service

Articles in this issue

Links on this page

view archives of Resources - Vlocity for Utilities Delivers Rapid and Simplified Deploymet