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Vlocity ENU One-Pager

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In today's dynamic utilities environment, it's never been more challenging or complex to deliver meaningful value to your utility customers across their broad and diverse needs. Salesforce Industries for Utilities, formerly Vlocity, enables an entirely different approach to customer experience transformation for regulated utilities, enabling customer service and account teams to change the way they engage with their largest, most valuable customers. Core to Salesforce Industries is a set of industry- specific capabilities, including a B2B/Key Account Management Utility Console, an extensive utility industry process library, and advanced product catalog, all delivered 100% natively within the Salesforce platform for rapid and simplified deployment. 01. cloud@appirio.com | 888.680.7227 | www.appirio.co m © 2020 Appirio, Inc. Transforming Mass Market Sales and Service Salesforce Industries for Utilities Delivers Rapid and Simplified Deployment A New Approach to B2B Service Description: Intelligent sales, front-office digital transformation and back-office integration across retail energy sales and services Common Problems • Can't keep up with customer acquisition, retention and churn • Hard to quickly optimize margin • Operational inefficiencies • Time spent configuring CRM for business process Benefits • Out-of-the-box customer journeys and engagements designed for energy retail business processes • Full guided selling processes with personalized, next-best offers • Cost-margin optimization algorithms • Prebuilt integrations with SAP-ISU and other major systems Result Intelligent sales, front-office digital transformations, and back-office integrations across retail energy sales and service

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