Table Of Contents
Executive Summary
Worker Experience And Customer
Experience Are Inherently Linked
Business Leaders Struggle To
Express The Value Of Worker
Experience
Efforts To Improve Worker
Experience Are Scattered
Formalize Worker Experience To
Prove Its Value
Key Recommendations
Appendix
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Project Director:
Andia Vokshi,
Market Impact Consultant
Contributing Research:
Forrester's Customer Experience
research group
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