The Future of Employee Engagement

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2 760 Market Street 11th Floor San Francisco, CA 94102 650.268.9911 In a world of smartphones, tablets, and "wearables" that track everything from baseball scores to your heart rate, we now have all the technology we need to ensure generations of repeat customers. Unfortunately for today's workforce, the same technological advances don't often extend to the workplace. But with employees at the heart of every important customer interaction, it's time to start focusing your organization's efforts on employee engagement. Here we'll focus on the future of employee engagement — everything from mobile solutions for employees to the shift toward a nontraditional way of working. Building the Worker Experience We toss the phrase "Worker Experience" around quite a bit when talking about employee engagement, but why? Are Worker Experience and employee engagement the same thing? The short answer is no. The longer answer is this: Worker Experience is about building a platform for employee engagement. And while engagement should be a priority for organizations, Forrester Research has shown that only about one-third (34 percent) of employees around the world are engaged. 1 1 Forrester Research: Maximize Employee Value By Aligning With Customer Imperatives by Paul D. Hamerman and TJ Keitt with Holger Kisker, Ph.D. and David Murphy, May 9, 2014 In the interest of raising the bar for employee satisfaction and productivity, here are the 4 main ingredients in a successful Worker Experience platform: • It's social. According to Forrester, the majority of the engaged workforce uses at least one social tool (53 percent) and/or one communication and collaboration tool (83 percent). • It's mobile. How do we connect with information as consumers? Employee engagement is no different. That's why Worker Experience platforms should look more like Facebook on an iPad than SharePoint on a desktop computer. Forrester Research has shown that only about one-third (34 percent) of employees around the world are engaged.

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