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© 2017 Appirio, Inc. 888.680.7227 5 Things That Set Us Apart 1. We Work Differently: A Culture of Free-Thinking Consultants Our free-thinking consultants — many of whom are practitioners themselves — challenge conventional thinking to lead your organization in the creation of next-generation Worker and Customer Experiences. 2. Actionable Strategy Our strategic guidance focuses on the investments in people, process, and technology to spark change and deliver results in days and weeks, not months and years. 3. The Appirio Cloud Enablement Suite We deliver every project using the Appirio Cloud Enablement Suite — a one-of-a-kind suite of applications, pre-built solution accelerators, and access to a one million-member crowdsourcing community. 4. Cloud Management We provide ongoing advice, enhancements, support, and administration of your cloud solutions, allowing you to focus on transforming your business. 5. We Practice What We Preach We run our own global business 100% on cloud-based technology. COMMUNITY CLOUD POWERED BY SALESFORCE LIGHTNING Appirio's Community Cloud Solution in Action Appirio's Community Cloud Solution powered by Lightning Bolt can be applied to numerous use cases and industries. At its core, it's about connecting people to people. But Appirio has pushed the typical bounds of a traditional community to solve big business problems. For example, Appirio's Retail Store Collaboration package lets retailers: • Collaborate better with their stores & franchises • Get real-time information about consumers and store performance • Improve worker engagement and enablement • Accelerate the feedback process necessary to scale their business How could your business benefit by connecting people through a modern digital community? Salesforce's Community Cloud with the Lightning Bolt Solution brings customer, worker, and partner communities to life in unprecedented time with unparalleled functionality. What can it do for your business? What is Community Cloud? Community Cloud is Salesforce's social platform. It enables companies to connect customers, partners, and employees with each other as well as the data and records they need to get work done. Community Cloud combines the real-time collaboration of Chatter with the ability to share any file, data, or record anywhere and on any device. Community Cloud streamlines key business processes and extends them across offices and departments, and outward to customers and partners. Everyone in your business ecosystem can service customers more effectively, close deals faster, and get work done in real time. What is Lightning Bolt? The Lightning Bolt framework takes the pre-built template concept to the next level. Developers in the Salesforce ecosystem can build Bolt solutions that have deep business logic and workflow built-in, including e-commerce, recommendation engines, case management and more, all with drag and drop ease. And because Bolt solutions are built on the Salesforce platform, companies can be confident that every customer interaction is automatically captured in Salesforce CRM.

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