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Appirio Warranty Management

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© 2018 Appirio, Inc. cloud@appirio.com 888.680.7227 www.appirio.com Appirio Warranty Management Maximize aftermarket revenue and minimize costs with a streamlined warranty management solution Warranty management is a critical part of doing business for every manufacturer. As an assurance of the quality of product delivered, it is largely seen as a cost of doing business. However, when done well, warranty management can generate aftermarket service revenue, enable cost competitiveness, build customer loyalty, and ultimately become a differentiator for your brand. Appirio Warranty Management is a Lightning-Ready, comprehensive solution, built from the ground up for the Salesforce Platform. What Makes Appirio Warranty Management Different? Comprehensive solution, including product and warranty terms creation, entitlement validation, claims processing & adjudication, service contracts, returns management, and supplier recovery. • Seamless integration with Service Cloud and Field Service Lightning providing a complete, integrated ecosystem on the Salesforce platform for all aftermarket processes and stakeholders, including customers, dealers and suppliers. • Native support for Mobility across the application • Built for IoT integration - Leverage the power of IoT to optimize warranty management • Easily adaptable to changing business needs Appirio Warranty Management solves these challenges on the Salesforce Platform Appirio Warranty Management simplifies the entire warranty lifecycle by automating processes for OEMs and enabling ubiquitous, real-time access through mobility and seamless integration with legacy systems allowing you to: • Reduce costs in warranty processing and claims administration • Increase supplier recovery, lowering overall warranty costs for manufacturer • Delight customers and dealers with proactive and predictive warranty management • Maximize aftermarket revenues with full support for mobility, IoT and analytics • Improve product quality with easy access to product insights and failure data Existing warranty management solutions are fragmented across multiple legacy applications, often unable to integrate with modern, cloud-based service and sales solutions. This creates siloed and disconnected experiences for both front and back office stakeholders including partners, dealers, suppliers, technicians, and ultimately consumers. In addition, manufacturers and partners lack the information and visibility to gain meaningful insight from warranty claims, and are unable to process claims in a timely and cost-effective manner.

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