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Retail & Franchise Communication - Lightning Bolt Solution

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© 2018 Appirio, Inc. cloud@appirio.com 888.680.7227 www.appirio.com Appirio Retail & Franchise Communications solves these challenges on the Salesforce Platform This Lightning Bolt Solution provides franchisors and franchisees, home offices and retail partners a highly personalized platform to accurately and efficiently deliver targeted, actionable communications. Engaging franchisees and retail partners in a cloud-based, mobile first community, motivates them to become brand advocates, empowering them to provide an exceptional customer experience. This solution includes: LIGHTNING BOLT SOLUTION Appirio Retail & Franchise Communications Deliver targeted actionable communications on a highly individualized, highly brandable platform Communicating and collaborating is at the heart of successfully managing franchisees and retail partners. Too often, franchisors and home offices are frustrated by existing communication tools that offer limited collaboration and create unnecessary redundancy, costing both time and money. These fragmented systems often don't support centralized communication out to multiple brands, Appirio Retail & Franchise Communications is a Lightning Bolt Solution ready to be installed today. meaning individual messages must be created for each separate brand or location under management. In addition, current tools do little to support the ability of franchisees and retail partners to improve marketing and promotional initiatives by collaborating with one another to share ideas and resolve issues, further eroding results and profitability. • ●Franchise Management - Streamline franchisee management, operations and drive franchise engagement with a mobile-first platform for sharing ideas and experiences in real time. • Multi-Brand - Enhance brand consistency by providing a central hub for all brand related materials and communications. Support unlimited unique brands, images and logos in one community. • Anytime Assessments - Built-in survey and assessment tool lets you measure the success of your franchises, promotions and incentives in real time. • Customizable Components - Agile and quick to deploy, saving time and ensuring consistency when onboarding franchisees, retailers and new brands. • Self-Service Collaboration - Work in real-time across multiple franchise and retail locations, globally to easily share ideas and resolve issues. • Support & Cases - Provide corporate support to field level operations to needs ranging from operations, technical and human resources. Improve response time with self- service access to community knowledge and advanced case management

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