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HR Service Delivery Strategy

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© 2018 Appirio, Inc. cloud@appirio.com 888.680.7227 www.appirio.com HR Service Delivery Strategy To assist clients as they seek to standardize and simplify service to their employees; driving efficiency, accuracy, and a consistent experience. Service Delivery is a critical part of doing business. When done well, Service Delivery can enhance and enable your company's programs, policies, and engagement objectives. Effective Service Delivery team members help to perpetuate the corporate culture, build employee loyalty, and ultimately become a differentiator for your brand. Companies that define and deploy a new Service Delivery model, based on strategic vision and use of new enabling tools, typically see worker satisfaction increase and are able to increase productivity of HR professionals by 15-20%. However, many existing Service Delivery solutions are fragmented across multiple business functions, often unable to integrate and to effectively support modern, cloud-based service and sales solutions. This creates siloed and disconnected service experiences for both employees and sales professionals. In addition, companies often lack the information and visibility to gain meaningful insight from interactions with and feedback from employees. A modern Service Delivery Model will assist in gathering the measures, information and perspective needed to deliver the most optimal experience for your employees. Appirio Service Delivery solves these challenges Our Service Delivery Strategy enables companies to respond to the demands of a contemporary workforce by allowing them to provide: 1) Strategic Delivery Strategy • Understand current state environment and challenges • Identify all stakeholders/systems • Provide a future state model to optimize operations, delivery and customer support • Assess the business case for change • Detailed plans for creating the future state organization • Deployment of tools and training • Detailed business case • Development of role portraits and operating procedures for future state • Define key measures of success for customers & operations • Define future state governance model • Align with Change to determine areas of improvement post go-live 2) Solution Delivery Execution 3) Measure & Sustain • A refreshed approach to employee support: delivering personalized content, HR transactions, and multiple levels of support in a contemporary experience. • New thinking about how workers engage with self-service and HR content. • A consumer-friendly, personalized experience that supports a change in employee culture. • Engagement and Change Management. What Makes Appirio Service Delivery Different? Appirio employs a detailed methodology to enable Service Delivery. Additionally, these activities translate to tangible deliverables for each customer, to develop and execute their best custom Service Delivery.

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