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Improve the Worker Experience with Service Cloud

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© 2018 Appirio, Inc. cloud@appirio.com 888.680.7227 www.appirio.com IMPROVE THE WORKER EXPERIENCE WITH SERVICE CLOUD Service Cloud, from Salesforce, has revolutionized how many organizations solve customer problems. Today, many are turning to Service Cloud to solve employee issues as well, and improve the Worker Experience. How HR Can Use Service Cloud to improve the Worker Experience Service Cloud for HR can bring together the multitude of HR knowledge repositories and shared inboxes into a single platform, allowing HR to address every employee inquiry and request quickly and consistently. Email to Case Allows HR to provide a consistent response to employees on every inquiry. Collaboration Tools Enables multiple people to access and resolve issues. Integrated Knowledge Sidebar Provides immediate access to knowledge articles to answer employee questions, in the employee's preferred language. Employee Self Serve Empowers workers with access to knowledge base with robust search to solve their own issues. It's All About Information and Context Service Cloud for HR integrates with HCM systems eliminating the need to store employee data in multiple systems - ensuring data accuracy, and simplifying employee support. Service Cloud for HR can also act as an engagement tracking system for HR, logging employee inquiries and resolution in real time.

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