Appirio leverages Salesforce’s social, mobile, cloud and data science technologies to accelerate retailer business transformation
Indianapolis, IN – October 3, 2016 – Appirio, a global cloud services company that creates next generation worker and customer experiences, today announced the release of its Retail Worker Experience Solution, a Salesforce Fullforce Solution for Retail. The Retail Worker Experience Solution combines Appirio’s retail industry expertise with its strong Salesforce deployment experience to help retailers increase employee engagement and improve the customer experience.
The new offering aims to tackle the business growth challenges faced by retailers struggling with outdated technologies — a barrier that denies employees the benefits of consumer-grade experiences. To help retailers gain a competitive edge, the Appirio Retail Worker Experience Solution enables customers to leverage the availability of smart devices and the rise of mobile point of sales (POS) systems to roll out innovative solutions that supply workers with the right information at the right time. Store, distributor, and franchisee workers can now use new digital tools such as cloud-based communities and service portals combined with mobile survey apps to create more efficient and effective communication between retail workers and shoppers.
Comments on the News
- “At Appirio, we believe that the worker and customer experience are linked and equally vital to the success of any business, in any industry. By helping retailers focus on both, we deliver a unique experience for retailers to create higher-performing promotions, deploy effective new product introductions, and improve worker productivity while increasing customer satisfaction,” says Latane Conant, Senior Vice President of Marketing at Appirio.
- “We are thrilled that Appirio has been recognized as a Salesforce Fullforce Solution partner and is helping retailers connect with their customers in entirely new ways,” said Kori O’Brien, senior vice president, Partner Marketing & Solutions, Salesforce.. “We work closely with Salesforce Fullforce Solution partners, like Appirio, to ensure our customers benefit from their proven industry expertise with the Salesforce’s Customer Success Platform.”
Salesforce Fullforce Solutions
Salesforce Fullforce Solutions are systems integrator or consulting partner offerings recognized for their specialization in priority Salesforce industries and other key solution areas. Fullforce Solution partners have demonstrated expertise and customer success, and receive Salesforce go-to-market support, executive sponsorship and guidance as part of the Salesforce Partner Program.
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- Learn more about Appirio Retail: https://appirio.com/industry-solutions/retail
Appirio is a global services company that helps customers create next-generation Worker and Customer Experiences using the latest cloud technologies. Our free-thinking consultants deliver unmatched customer value by creating actionable strategies, delivering results quickly, and helping organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world’s largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.