San Francisco, Calif. – September 26, 2013 – Appirio, a global cloud services provider, has announced that it is now a provider of Customer Success Services (CSS) for Google Apps, approved by Google. Appirio’s ability to provide this service comes as a result of meeting Google-specified criteria for delivering consistently high standards of support and advisory services for Google Apps.
Appirio is one of a select group of top-level implementers enabled by Google, recognized for its service level, customer survey scores and overall customer processes. As a CSS enabled partner, Appirio offers Google Enterprise’s high-caliber services to its global customers, including enhanced technical support, proactive customer engagement and Google Apps advice and consulting.
“Appirio has made it a priority to set a world-class customer service standard, treating every customer as if they’re our only one,” said Ha Hoang, senior director, cloud management at Appirio. “Appirio has had a long history with Google and our partnership has been extremely valuable especially as we have expanded our global presence. It is an honor to have Google’s trust in carrying out its Customer Success Services to Google Apps users.”
Providing CSS for Google Apps also enables Appirio to support its existing offerings by delivering 24/7 availability and prioritization to its customers. A dedicated Customer Success Manager oversees the delivery of each element to ensure that they have the best possible Google Apps experience.
Appirio is a global services provider who uses crowdsourcing and cloud, social and mobile technology to help enterprises reimagine their business and become more agile. Appirio brings together technology expertise with a deep understanding of the way people work, and the development, design and analytics skills of a 600,000 person global crowdsourcing community. Appirio has worked with more than 500 enterprises, including organizations like Facebook, Intuit, Japan Post Network, L’Oreal, McGraw-Hill, NetApp, The Four Seasons, and Virgin America. The company is backed by Sequoia Capital, GGV Capital and General Atlantic.