New Tools and Solutions Provide Field Service Organizations With a Broader Set of Capabilities to Connect With Their Expanding Mobile, Social and Global Workforces
SAN FRANCISCO – September 29, 2014 – Appirio, a global cloud consultancy, today announced it has formed a partnership with ServiceMax, the field service management solution for a new era of business, to provide global business technology consulting and technology implementation services for ServiceMax products across a wide spectrum of geographies and industries.
Companies are embracing field service as a revenue powerhouse, unleashed by advancements in mobile technology. As technicians are elevated from merely “fixers” to customer success representatives and field service departments are elevated from cost centers to business drivers, introducing new tools and applications is essential.
Field service organizations often require integration to a wide variety of ERP and cloud or on-premises applications to help drive business growth and deliver the best possible customer experience. Appirio enables these organizations to leverage cloud applications to maximize organizational efficiencies by providing visibility and transparency across the enterprise.
ServiceMax, built natively on the Salesforce1 Platform, connects field technicians, companies and customers to provide a simple, yet powerful way to manage all aspects of delivering world-class service experiences. Companies use ServiceMax’s complete end-to-end field service management solution to handle everything from contract entitlements and scheduling to inventory and parts logistics and real-time customer and partner portal access.
Appirio’s integration and consulting expertise, paired with ServiceMax, empowers field service technicians to have the information they need to effectively solve business problems while driving the highest time-to-value ratio. Additionally, ServiceMax will leverage Appirio’s 670,000 Topcoder member community of data scientists, developers and designers to create social and mobile field service management applications on the Salesforce1 Platform.
“For many ServiceMax customers, integrating into their ERP and other business systems is a key step in their field service transformation,” said Blake Wolff, vice president, business development, ServiceMax. “Experienced, reputable partners like Appirio are essential to making this happen efficiently so customers can be fully up and running as quickly as possible.”
“Delivering flawless field service, whether internal or external to an organization, online or mobile ready in the field, is a key ingredient for customer loyalty and business profitability,” said Gary Rinedollar, vice president, business development, Appirio. “ServiceMax is the perfect complement to our consulting services capabilities, delivering cloud, ERP and SCM integrated solutions to more than 500 enterprises across the globe in innovative ways, including our work with salesforce.com. We’re looking forward to working with ServiceMax to deliver a complete field service solution as it continues its rapid worldwide global expansion.”
Appirio is a global cloud consultancy that helps customers achieve results in weeks, not years by harnessing the power of the world’s top talent. Appirio’s 670,000 member Topcoder community and crowdsourcing platform, combined with the company’s business and technical expertise, have helped 800+ enterprises confidently use technology to increase innovation and transform business. Founded in 2006, Appirio is a trusted partner to companies such as Apria, Coca-Cola, eBay, Facebook, Japan Post Network, L’Oreal, NetApp, The Four Seasons and Virgin America.
There are more than five million field service technicians in the United States alone, yet today there’s no standard technology for managing the way companies of all types and stripes empower them to truly delight their customers in the field. ServiceMax is rethinking field service and delivering on the promise of cloud and mobile software, powering a new era of field service experiences for their customers’ customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. ServiceMax has helped customers on average increase productivity through mobile by 26 percent, service revenue by 22 percent, and customer satisfaction by 15 percent. ServiceMax customers include large enterprises such as Tyco, Coca-Cola Enterprises, and Elekta, and smaller businesses like McKinley Equipment and Kinetico. Based in Pleasanton, California, they are a company of innovators, thinkers and doers who care passionately about changing the world of field service. To learn more, please visit www.ServiceMax.com.