Retail

Worker Experience for Retail - Interactive

Today’s retail workers expect a consumer-grade experience from the moment they are recruited, and on through hiring, onboarding, and as they become proficient in their roles. Whether on your payroll,

How Retailers and Franchisors Can Use Salesforce Communities and Lightning Bolts

Migrating to the Embedded Content Delivery Network for Salesforce Commerce Cloud

How Retailers Are Leveraging the Cloud this Holiday Season

The Retailer’s Dilemma: Bricks vs. Clicks in the Digital Age

By Erin Lively Retailers opening up shop online incited a revolution; the ability to peruse a store’s selection without the burden of putting on pants changed life as we know it. Shopaholics can...

A Look at How YETI Improved Their CX with Service Cloud

Retail + Google for Work: How to Manage the Transition and Improve Your CX

What Disney Can Teach Us About Customer Experience

The Rise of Mobile Payments and What You Need to Know

How to Use Big Data to Transform the Retail Experience

“Big data” is the term used to describe data sets so vast or complex that traditional data processing applications and software tools aren’t up to the task. With big data comes big challenges,...

The Next Big Thing in Customer Experience: Self-Service Portals

When most people think about calling customer service, it usually comes with negative connotations. We’ve all been on the receiving end of annoying hold music or messages that repeat over and...

Why Retail Associates Need Digital Tools Now

  Perhaps more than any other industry, retail has become a truly omni-channel field. Walking into a brick-and-mortar store and shopping — while once the definition of retail — is now just a small...

New Technologies that are Shaping the Future of Retail

With the announcement that Walmart will be closing 269 stores and laying off thousands of employees, while at the same time, Amazon reports a record-breaking holiday sales season, it seems that a...

7 Solutions Retailers Need for a Better Customer Experience

When choosing where to shop, customers today have more choices than ever. One bad experience at a poorly performing store can send your customer straight into the arms of a competitor, or worse —...