Retail

Digital tools to help better serve your customers.

  • Commerce Cloud Digital

    Commerce Cloud Digital

    Maximize retail revenue and minimize costs with a streamlined ecommerce solution

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  • Retail & Franchise Promotion Management - Lightning Bolt Solution

    Retail & Franchise Promotion Management - Lightning Bolt Solution

    A collaborative and transparent framework to manage all aspects of retail & franchise promotions

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  • Retail & Franchise Communication - Lightning Bolt Solution

    Retail & Franchise Communication - Lightning Bolt Solution

    Deliver targeted actionable communications on a highly individualized, highly brandable platform

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  • Worker Experience for Retail - Interactive

    Worker Experience for Retail - Interactive

    Today’s retail workers expect a consumer-grade experience from the moment they are recruited, and on through hiring, onboarding, and as they become proficient in their roles. Whether on your payroll,

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  • A Holistic Approach to Engaging Retail Workers

    A Holistic Approach to Engaging Retail Workers

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  • How to Power A Great Retail Customer Experience

    How to Power A Great Retail Customer Experience

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  • Creating Exceptional Retail Experiences

    Creating Exceptional Retail Experiences

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  • How Retailers and Franchisors Can Use Salesforce Communities and Lightning Bolts

    How Retailers and Franchisors Can Use Salesforce Communities and Lightning Bolts

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  • Migrating to the Embedded Content Delivery Network for Salesforce Commerce Cloud

    Migrating to the Embedded Content Delivery Network for Salesforce Commerce Cloud

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  • How Retailers Are Leveraging the Cloud this Holiday Season

    How Retailers Are Leveraging the Cloud this Holiday Season

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  • The Retailer’s Dilemma: Bricks vs. Clicks in the Digital Age

    The Retailer’s Dilemma: Bricks vs. Clicks in the Digital Age

    By Erin Lively Retailers opening up shop online incited a revolution; the ability to peruse a store’s selection without the burden of putting on pants changed life as we know it. Shopaholics can...

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  • A Look at How YETI Improved Their CX with Service Cloud

    A Look at How YETI Improved Their CX with Service Cloud

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  • Retail + Google for Work: How to Manage the Transition and Improve Your CX

    Retail + Google for Work: How to Manage the Transition and Improve Your CX

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  • What Disney Can Teach Us About Customer Experience

    What Disney Can Teach Us About Customer Experience

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  • The Rise of Mobile Payments and What You Need to Know

    The Rise of Mobile Payments and What You Need to Know

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  • How to Use Big Data to Transform the Retail Experience

    How to Use Big Data to Transform the Retail Experience

    “Big data” is the term used to describe data sets so vast or complex that traditional data processing applications and software tools aren’t up to the task. With big data comes big challenges,...

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  • The Next Big Thing in Customer Experience: Self-Service Portals

    The Next Big Thing in Customer Experience: Self-Service Portals

    When most people think about calling customer service, it usually comes with negative connotations. We’ve all been on the receiving end of annoying hold music or messages that repeat over and...

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  • Why Retail Associates Need Digital Tools Now

    Why Retail Associates Need Digital Tools Now

      Perhaps more than any other industry, retail has become a truly omni-channel field. Walking into a brick-and-mortar store and shopping — while once the definition of retail — is now just a small...

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  • New Technologies that are Shaping the Future of Retail

    New Technologies that are Shaping the Future of Retail

    With the announcement that Walmart will be closing 269 stores and laying off thousands of employees, while at the same time, Amazon reports a record-breaking holiday sales season, it seems that a...

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  • 7 Solutions Retailers Need for a Better Customer Experience

    7 Solutions Retailers Need for a Better Customer Experience

    When choosing where to shop, customers today have more choices than ever. One bad experience at a poorly performing store can send your customer straight into the arms of a competitor, or worse —...

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