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Retail & Franchise Promotion Management - Lightning Bolt Solution
A collaborative and transparent framework to manage all aspects of retail & franchise promotions
Retail & Franchise Communication - Lightning Bolt Solution
Deliver targeted actionable communications on a highly individualized, highly brandable platform
Worker Experience for Retail - Interactive
Today’s retail workers expect a consumer-grade experience from the moment they are recruited, and on through hiring, onboarding, and as they become proficient in their roles. Whether on your payroll,
A Holistic Approach to Engaging Retail Workers
How to Power A Great Retail Customer Experience
Creating Exceptional Retail Experiences
How Retailers and Franchisors Can Use Salesforce Communities and Lightning Bolts
Migrating to the Embedded Content Delivery Network for Salesforce Commerce Cloud
How Retailers Are Leveraging the Cloud this Holiday Season
The Retailer’s Dilemma: Bricks vs. Clicks in the Digital Age
By Erin Lively Retailers opening up shop online incited a revolution; the ability to peruse a store’s selection without the burden of putting on pants changed life as we know it. Shopaholics can...
A Look at How YETI Improved Their CX with Service Cloud
Retail + Google for Work: How to Manage the Transition and Improve Your CX
What Disney Can Teach Us About Customer Experience
The Rise of Mobile Payments and What You Need to Know
How to Use Big Data to Transform the Retail Experience
“Big data” is the term used to describe data sets so vast or complex that traditional data processing applications and software tools aren’t up to the task. With big data comes big challenges,...
The Next Big Thing in Customer Experience: Self-Service Portals
When most people think about calling customer service, it usually comes with negative connotations. We’ve all been on the receiving end of annoying hold music or messages that repeat over and...
Why Retail Associates Need Digital Tools Now
Perhaps more than any other industry, retail has become a truly omni-channel field. Walking into a brick-and-mortar store and shopping — while once the definition of retail — is now just a small...
New Technologies that are Shaping the Future of Retail
With the announcement that Walmart will be closing 269 stores and laying off thousands of employees, while at the same time, Amazon reports a record-breaking holiday sales season, it seems that a...
7 Solutions Retailers Need for a Better Customer Experience
When choosing where to shop, customers today have more choices than ever. One bad experience at a poorly performing store can send your customer straight into the arms of a competitor, or worse —...
GE’s Latest Open Innovation Challenges Are Both Marketing and Technology Genius