Why Nobody Uses Your Employee Portal

April 7, 2015 Jiordan Castle

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Traditional employee portals exist for 2 chief functions: IT and HR services. Need to put in a Help Desk ticket? Go to the portal. Want to request PTO? The portal’s your answer. But we expect today’s employee portal to do much more.

Say your employees want to get crowdsourced solutions from colleagues or remote access to the company softball league sign-up sheet. How does your current intranet stack up? Find out whether your employee portal needs an upgrade with these telltale signs.

The self-service functions are limited

You prevent HR and IT employees from taking on more strategic roles by reducing your portal’s self-service functions. HR employees then have to spend most of their time on basic administrative requests. And the same goes for your IT employees. Instead of focusing their efforts on equipment-related emails, they could be adding tactical value to your organization.

But reducing self-service functionality doesn’t only stunt professional development in IT and HR. If employees have to go through HR or IT for basic administrative tasks, they miss out on opportunities to work together at a higher level.

It has outdated or minimal content

An article from Forrester explains: “Workers searching for content expect to be able to search in one place and find everything. Content that is fragmented across traditional portals, document collaboration systems, file servers, and other content repositories — and not accessible through a single search engine — is unacceptable.”

Consider the way you like to find, interpret, and take advantage of information. Quickly? Easily? In one application? Well, like you, your employees want a unified way to get up-to-date internal information. If they can’t, they’ll look elsewhere and your portal will grow cobwebs where loyal readership should be.

It’s only accessible from a desktop

According to 24/7 Wall St., over 2 billion people own smartphones as of 2014. Gone are the days of relying solely on 9-to-5, on-site collaboration. Having to jump through hoops to access company data is jarring nowadays, when most information is just a click away.

Many companies rank multi-device connectivity as one of their highest mobile priorities, which includes extending internal systems for mobile access. Basically, if your employees can’t access the portal from a portable device — as they would any other app — it loses value.

There are no company-wide communication features

There’s a simple way to facilitate a positive work experience: treat your employees like people. If your employee portal doesn’t provide a forum for Q&A, your employees lack an opportunity for company-wide knowledge sharing. A social intranet promotes group communication and offers quick access to internal experts. By implementing an employee portal with social functions at the forefront, you’ll see a boost in productivity and morale.

Ready to reimagine the purpose of your company’s intranet? Learn about increasing employee engagement by updating your employee portal with our whitepaper “Make Your Employee Portal Habit-Forming: Create a Social Intranet for a More Engaged and Effective Workforce.

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