How Kelly Services Wows Employees and Customers with Service Cloud

September 30, 2013
As a $5.6 BN leader in temporary staffing, outsourced support, and workforce management solutions, Kelly Services faces many unique challenges: -Providing outstanding internal help desk services to a constantly changing globally distributed employee base -Delivering outsourced support services to their customers that meet operational SLAs while exceeding expectations for customer satisfaction -Building a 360 degree view of their customers across sales and service to grow their business Service Cloud is the industry leading customer service solution in the market as recognized by the analysts community with over 34,000 customers large and small across industries. Join us to learn how Service Cloud and consulting partner Appirio are enabling Kelly Services, to deliver outstanding customer service both to their employees as well as to their customers and customer's customers. With over 25,000 contact center agents servicing 110 outsourced programs, Kelly Services uses Service Cloud to build a world-class multi-channel outsourced support infrastructure. In this informative session you will learn how Kelly Services: -Manages a global cloud implementation across tens of thousands of temporary and home-based agents -Delivers on new support innovations like social service -Exceeds employee and customer satisfaction expectations with outstanding service -Leverages key resources and assets from partners to implement more innovative solutions rapidly -Is positioned for exciting new enhancements for the Service Cloud
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